Inference Services Privacy Policy

We at Inference know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our websites or the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Remember that your use of Inference’s Services is always subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Use.

What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Personal Information from our users and others, as explained in more detail below, and we use this Personal Information internally in connection with our Services, for example, to personalize, provide, and monitor and improve our Services, to allow you to set up a user account and profile, to contact you and allow other users to contact you through the Services, to respond to customer care and other inquiries, to process and fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
This Privacy Policy also covers our treatment of Personal Information about our Service Providers and Customers’ users and other third parties that we receive from our Service Providers and Customers and others. If you provide us with any Personal Information about another person, you represent and warrant that you have that person’s consent to do so and that such person has given explicit consent for us to collect, process, use and store their Personal Information for the purpose for which you have sent it to us and as set forth in this Privacy Policy and the Terms of Use.

We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at privacy@inferencesolutions.com.

Will Inference Ever Change This Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by placing a notice on our website or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

What Information Does Inference Collect?

Information You Provide to Us.

We receive and store any information that you provide to us. For example, through the registration process and/or through your account settings, making calls, requests for support through customer care, and otherwise using the Services, we may collect Personal Information such as your name, email address, location, phone number, payment information, and third-party account credentials (for example, your username for Google or other third party sites). Certain information may be required to register with us or to take advantage of some of our features.
In connection with your use of the Services, we may also collect information created or provided by you, or that we otherwise receive, in connection therewith that allows us to handle your communications as your desire, for instance information uploaded to Studio data tables, or responses to APIs or web service requests.
Information Collected Automatically by our Service
In the process of delivering your Service, we may collect information about you and end-users you use the service to communicate with. For example, your Tasks may enable end-users to make or receive calls or messages, connect to a third-party service and record speech through the Services. We will collect and maintain and store both conversation related data (e.g. phone numbers, durations) as well as conversational data (e.g. text messages, DTMF, or recorded speech) and use of third party services (e.g. transaction logs and confirmations), all of which may include Personal Information.

Information from our Service Providers

Our service providers and other third parties may also provide us with personal information about our customers, end users and others. For example, we may receive Personal Information and other information from our service providers, customers, message senders, mobile network operators, uploaded data, and databases with information relevant to mobile, landline, or telephone numbers submitted to our Services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers’ validity, type (e.g., mobile, landline, etc.), corresponding device status (e.g. whether or not it is currently available for messaging), roaming status, carrier, country of location, and whether or not the number has been ported.

Information Collected via our Website

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. For more information on our use of Cookies, see our Cookies Policy

How Else Does Inference Use that Information

Communication with you

We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference at http://info.inferencesolutions.com/Unsubscribe.html.

Improving our Service

Inference may use your data in aggregate to create algorithms and programs (“Tools”) that help us improve services and spot problem services. We use these Tools to improve our services and find Tasks that violate our Acceptable Use Policy or laws. For example, we study usage data to understand the use made of our service and create better experiences for end-users, customers and partners. Similarly, we may share your data with third parties involved in the delivery of our service for the same purpose.

Will Inference Share Any Of The Personal Information It Receives?

We may share your Personal Information with third parties as requested or directed by you through the Services (e.g. sharing your communications and related information to the users of the telephone numbers to which you send communications using the Services, or to which you respond to communications using the Services) and as described below or elsewhere in this Privacy Policy:

Information That Is No Longer Personally Identifiable

We may anonymize your Personal Information so that you are not individually identified and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual except as required to perform the Services or as otherwise stated in this Privacy Policy.

Mobile Networks, Aggregators And Other Referenced Businesses

 In certain situations, businesses or third party websites we’re affiliated with or that are involved with the Services may provide products or services to you through or in connection with the Services (either alone or jointly with us). For example, in sending or receiving messages and other information through the Services, we may route your in-bound and outbound communications and related information through third party mobile networks and aggregators, and they may transmit data to their respective service providers in the transmission channels. We will share your communications and related information (which may include Personal Information) with such business only to the extent that it is related to such transaction or service. We also need to provide the telephone number and related information our customers submit to our Number Insight and Verify Services to various third party database providers in connection with performing those Services; and depending on the relevant jurisdictions, we may obtain and disclose to our requesting customers the information obtained from such third party and publicly available databases, which may include, without limitation, a telephone number’s validity, type (e.g., mobile, landline, etc.), corresponding device status (e.g. whether or not it is currently available for messaging), roaming status, carrier, country of location, and whether or not the number has been ported. Our Site and communications sent through our Services may also contain links to third party websites or services. We have no control over the policies and practices of third party websites or businesses as to privacy, security or anything else (including, without limitation, how they collect, process or store mobile, landline, or other numbers to or from which communications are sent or received, or Personal Information contained in any communication or transaction), so if you choose to take part in any transaction or service relating to or utilizing a mobile network operator, aggregator, or referenced third party website or business, please review all such business’ or websites’ policies. Similarly, this Privacy Policy does not reflect the privacy practices of Inference's service providers, partners, or customers and although Inference requires that its customer’s comply with all applicable laws, Inference is not responsible for their privacy policies or practices. Inference does not review, specifically comment upon, or monitor its customers’ privacy policies or their compliance with their respective privacy policies, nor does Inference review its customer’s instructions to determine whether they are in compliance or conflict with the terms of a customer’s published privacy policy.

Agents, Consultants, Service Providers, Affiliated Companies, And Similar Third Parties. 

We employ or connect to other services, companies, and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, data storage services, marketing services, database management services, and payment processing companies to receive and process your financial transactions for us. In addition, because we are a global company, by submitting information on our Site or otherwise using our Services, Personal Information that we process and collect may be transferred between companies, business units and employees affiliated with us and you hereby explicitly consent to trans-border transmission of such information. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Regardless of what country you reside or supply information from, you authorize us to use, process and store your information in the United States and any other country where we operate, which may have different rules, regulations and protections regarding privacy than those in your jurisdiction.

User Profiles And Public Forum Submissions. 

Certain user profile information, including name, location, and any text or other content that such user has submitted to a public forum on the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any Personal Information or other content you submit to any public forum features on our Site, (e.g. on discussion boards, blog comments, chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users in connection with the foregoing.

Business Transfers. 

We may choose to buy or sell assets, and may share and/or transfer service provider, customer and other user information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, merged, reorganized, or if we discontinue business, enter bankruptcy, or go through some other change of control or similar event, you acknowledge and explicitly consent that Personal Information could be one of the assets transferred to or acquired by a third party.

Protection Of Inference And Others.

 Notwithstanding anything to the contrary, we reserve the right to access, read, preserve, and disclose any information that we believe is reasonably necessary to comply with law, legal obligations, regulations, law enforcement, governmental and other legal requests, or court order; enforce or apply our Terms of Service and other agreements; address fraud, security or technical issues; or protect the rights, property, or safety of Inference, our employees, our users, or others.

Is Personal Information About Me secure?

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Sensitive Data

Security of card holder data

Inference is responsible for the security of any cardholder data that may be handled by its Services as a result of using the “Payment Process” node functionality within Studio. This is in accordance with PCI DSS requirements. Inference does not support the storage of credit card information within its Services.

Security of patient health information.

Inference is responsible for the security of any patient health information that is handled by its Services as a result of using an HIPAA compliant task that is created strictly in accordance with the procedures documented by Inference. Inference does not support the storage of sensitive patient health information within its Services. In the event of any suspected data breach, we will notify our service provider and customer as soon as possible but no later than 60 days following the discovery of a breach in accordance with the HIPAA breach notification rule.

What Personal Information Can I Access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us

• name
• user name and password
• organization name
• email address
• location
• telephone number(s)

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at privacy@InferenceSolutions.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@Inference.com or General Counsel, Inference Solutions Pty., 2 Embarcadero 8th Floor, San Francisco, CA 94111.

What Choices Do I Have?

Our customers can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
Our customers may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing support@Inference.com. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally unless otherwise stated in this Privacy Policy.

What If I have Questions About This policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@Inferencesolutions.com, and we will try to resolve your concerns.