Posts in webinar
PCI payments with virtual agents

Taking payments from customers over the phone is often risky and always time consuming. Callers frequently find it off-putting as well, as they are unsure of the risk of subsequent fraud and the pain associated with charge backs and card cancellation.

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webinarRoger Venning
Virtual agent solutions for service providers

As enterprises migrate from mature and highly integrated premise based solutions, service providers are challenged to provide comparable capability. Enterprises then want to realize more value through better call steering, full self-service automation of transactions, or more significant agent assistance. Finally, with customer expectations around artificial intelligence and modern natural language interfaces, the bar is even higher.

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