PCI payments with virtual agents
Taking payments from customers over the phone is often risky and always time consuming. Callers frequently find it off-putting as well, as they are unsure of the risk of subsequent fraud and the pain associated with charge backs and card cancellation.
With modern virtual agent technology, using a live agent or front-of-house person in routine payment transactions should be a thing of the past.
Inference offers ready integration to a number of payment gateways and a simple process for extending to new ones. Our PCI-DSS compliant virtual agents serving the voice channel can collect caller details, sensitive cardholder information, and integrate to customer relationship management systems.
With full payment transaction automation, customers have achieved payback measured in days in implementations delivered within a month.
Learn more about PCI payments with virtual agents from VP Product Santosh Kulkarni.