Virtual Agent Buyers Guide

Major advancements in Artificial Intelligence (AI), Speech Recognition and Natural Language Processing have given organizations that need to automate self-service a giant leap forward. For the first time ever, companies of all sizes can now use Virtual Agents to reduce costs and improve the customer experience. Unfortunately, these advancements have also led to some confusion in the market. The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.

This buyers guide is designed to walk you through this confusing landscape. It will help you understand what a Virtual Agent is and how it can improve your business today.

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For example, Cisco Unified Communications Manager
For example, Cisco UCCE/X, Five9, 8x8, Avaya