Belgian companies are notoriously conservative with their tech stacks, so it’s a challenge to effectively convey the importance of innovation through voice. Partner companies continue to rely on manual solutions for inputting data into their CRM software. Partners’ CRM data was incomplete, inaccurate, unspecific, and took a long time to input This costs partner companies €11,500 per month per sales rep in opportunity costs and churn.
iReachm recently built a voice-to-CRM system that allows their partners’ sales reps to telephone a voice assistant that automatically updates contact data in Salesforce. The voice assistant can also cross-reference data from the sales rep’s phone, speeding up the process and making it more accurate.
Hotel concierges provide guests with prompt, courteous replies to queries about hotel amenities, local restaurants, transportation options activities and community happenings. At peak times, concierge agents may miss new guest service requests because they are already assisting other guests. Could an automated, yet personalizable, Intelligent Virtual Agent augment live hotel concierge agents to ensure that all requests are responded to quickly and efficiently?
A London Heathrow area hotel tested then deployed Inference Solutions’ Intelligent Virtual Agent, a cloud-based, speech-enabled AI system that augments and improves human contact center agent performance. Inference Solutions’ Intelligent Virtual Agents are integrated into the hotel’s cloud telephony service, which is procured from Fourteen IP, a systems integrator specializing in the Hospitality Industry. Fourteen IP is a channel partner to thevoicefactory, a UK-based communications service provider. thevoicefactory provides wholesale cloud telephony services based on Cisco BroadWorks to customers located in 72 countries throughout the world.
Pizza Hut Australia (pizzahut.com.au) is undergoing a digital transformation aimed to improve the customer experience, while simultaneously driving additional revenueand creating operational efficiencies for itsfranchisees. Inference Solutions’ AI-powered virtual agents are an important aspect of this initiative.