Channel Account Manager (North America)

Inference is a fast growing SaaS tech startup helping enterprises automate their customer communications using advanced AI and speech interaction technology.

Our Government, Fortune 500 and small to large enterprise customers trust and rely on Inference Virtual Agents to automate transactions, support live agents and handle millions of conversations globally across phone, text and web.   

As a key member of our Account Management Team, the Account Manager is responsible for selling into the base of Partners and growing the overall recurring revenue in the account base.

Key requirements for success in this position include:

  • Top performer in driving growth in Sales revenue through partners.

  • Establishing strong relationships and complete understanding of the Partners assigned and proactively support to drive more business.

  • Complete understanding of Inference Solutions’ product set and the competitive marketplace that exists for Inference Solutions.

  • An understanding of Partners Success Management and how to adapt to daily activity.

  • Demonstrated ability to interact daily with Partners at all organizational levels.

  • Excellent communication skills and strong work ethic; a self-motivated team player.

Responsibilities

  • Desire to build and optimize Partners relationships daily while driving Partners satisfaction.

  • A Main point of contact for the Partners account base

  • Day to Day management of Partners in the region and complete awareness daily of the top Partners activity.

  • Accurately forecast Sales & Revenue expectations reflecting Partner growth.

  • Provide timely, detailed and accurate reporting to management team.

  • Champion Partners needs/concerns from the account base to the Director of Account Management and across the internal departments.

  • Strong in Salesforce, Excel, PowerPoint, Outlook and understanding of Partners Success (CSM).

  • Other duties as assigned

Education

  • Bachelor’s degree in related field highly preferred

Expertise & Experience

  • 5+ years of account management and sales experience, with focus on upselling and cross-selling services.

  • Strong experience preferred in the Telecommunications Industry with knowledge of IVR and Contact Center, Unified Communications, cloud-based communications for the Enterprise and Contact Center market.

  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Google Docs

  • Proficient in Partners relationship management (CRM) software; Prosperworks preferred

Competencies

  • Superior verbal and written communication skills

  • Willing and able to accommodate travel when needed

  • Astute interpersonal relationship management

  • Positive, professional attitude

  • Quality- and Partners-service driven to consistently delight Partners

  • Strong initiative, self-motivated, proactive, and resourceful

  • Utilizes strong organizational and prioritization skills

  • Team player who is willing to go above and beyond to help others

Apply at careers@inferencesolutions.com