Why Embrace Conversational AI

Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement. Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

Read the paper to learn:

  • What Conversation AI is.

  • How it will help improve customer care.

  • How to implement it today.

About the author

Joseph Williams is an analyst with BC Strategies. A seasoned telecommunications veteran, at Microsoft Dr. Williams ran the telco partner engineering team for the 2010 launch of its Lync product. Joseph subsequently ran the Lync hosting channel program for Microsoft and then its entire $500+ million Office hosting channel program. Prior to his Lync years, Dr. Williams was the CTO of Microsoft’s $24 billion enterprise sales division.