Customer Success Specialist (Austin, TX)
Inference is a fast growing SaaS tech startup helping enterprises automate their customer communications using advanced AI and speech interaction technology.
Our Government, Fortune 500 and small to large enterprise customers trust and rely on Inference Virtual Agents to automate transactions, support live agents and handle millions of conversations globally across phone, text and web.
The Customer Success Specialist will join a team responsible for customer success outcomes globally. This role requires a combination of understanding our customer’s business problems, understanding Inference’s technology, and helping realize value through smooth adoption of Inference services, implementation of customers solutions and ongoing support and service delivery.
This role will help create a new way of delivering customer success in a channel delivery model. The team blends Inference application expertise and solution development capability, a passion for solving customer issues and communicating customer solutions, data analysis and data driven decision making and a willingness to create collaboration with partner support teams
Customer achievement of value and growth in utilization
2+ years experience in one of customer success, support or professional services delivery background a bonus.
Ability to directly close customer and partner support issues as well as manage escalations to other teams
Demonstrated experience in customer facing roles
Experience with Contact Center, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous
Strong analytical and fault finding skills and an ability to work under pressure within major incidents
A can-do attitude and willingness to roll up your sleeves to get things done
Strong team work in a follow-the-sun support model
One or more of the following skills: ITIL experience in a customer support role; rapid application development and familiarity with software development lifecycle; Information Technology training and documentation; customer success account management
Apply at firstname.lastname@example.org