This demonstration shows how telecommunications service providers can build an Intelligent Virtual Agent that automates outage reporting.
Our Open Form Node uses the Open Form Type allowing you to use Inference's pre-build Dialogflow agents as you develop conversational interactions within Inference Studio.
Watch this video to see how a virtual agent can wait in line for you.
This demonstration shows a caller asking a virtual agent to change his address. This is a task that is very difficult to implement using touch tone or directed dialog interfaces. It also shows integration with the Five9 Cloud Contact Center and Agent Desktop.