Inference Studio 5.3 Feature Preview
Aug
22
2:00 PM14:00

Inference Studio 5.3 Feature Preview

Join VP Products, Santosh Kulkarni for an advanced preview on some of the upcoming features in Studio 5.3

  • WebRTC integration. WebRTC has grown in popularity and is supported natively by majority of the browsers today. This first release allows Studio users to quickly test voice tasks from within their browser.  In this release we have restricted webRTC access from within the Studio web portal. We have introduced a play task feature that allows you to test your task without the need to map phone numbers.

  • SMS short codes. SMS campaigns now support the use of SMS short codes. Standard SMS numbers have a limit in terms of the number of SMSs that can be sent per second. Short codes allow you to send SMS messages in bulk at a r

  • ate of approximately 100 messages per second. This is ideal for running large list-based campaigns.

  • Support for confusables. The Form node has been extended to include support for confusables. If you have a custom form type you will have an option to save the speech recognition results in an array variable. This means if your form type has items that are similar sounding, you can get back all the matching items.

    Full release notes will be available prior to release.

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REPLAY (with Live Q&A) How Inference Enables Service Providers to Deliver Virtual Agent Solutions
Aug
9
1:00 PM13:00

REPLAY (with Live Q&A) How Inference Enables Service Providers to Deliver Virtual Agent Solutions

Inference Solutions provides virtual agents that automate and facilitate interactions between organizations and their customers.

As a cloud-native solution with built in hierarchical management and bring-your-own carriage, Inference provides the ideal way for service providers to extend virtual agents solutions to their customers. Service providers can help their clients blend Inference automation and AI with client staff for a better customer experience.

Join CEO Callan Schebella and VP Customer Success Roger Venning to

  • learn how Inference virtual agents based solutions are used across retail, hospitality, healthcare and other verticals

  • understand the customer business case for virtual agents

  • see how Inference's solution provides hierarchical management for service providers, channels and customers; and

  • identify the business case elements for adding Inference solutions to your product portfolio

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How Inference Enables Service Providers to Deliver Virtual Agent Solutions
Aug
8
2:00 PM14:00

How Inference Enables Service Providers to Deliver Virtual Agent Solutions

Inference Solutions provides virtual agents that automate and facilitate interactions between organizations and their customers.

As a cloud-native solution with built in hierarchical management and bring-your-own carriage, Inference provides the ideal way for service providers to extend virtual agents solutions to their customers. Service providers can help their clients blend Inference automation and AI with client staff for a better customer experience.

Join CEO Callan Schebella and VP Customer Success Roger Venning to

  • learn how Inference virtual agents based solutions are used across retail, hospitality, healthcare and other verticals

  • understand the customer business case for virtual agents

  • see how Inference's solution provides hierarchical management for service providers, channels and customers; and

  • identify the business case elements for adding Inference solutions to your product portfolio

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Secure Agent Assisted Payments
Jul
11
4:00 PM16:00

Secure Agent Assisted Payments

In this webinar, you'll learn how Inference's new Secure Call Proxy now allows live-agent assisted payments in a PCI-DSS compliant way. Enterprises can leverage Inference's complete cloud platform to address business risks related to payment processing in their voice channel. Service providers can extend their carriage and contact center offering with smarter yet secure customer engagement solutions.

Join our webinar to learn about the common problems of credit card handling in contact centers, understand the Inference solution for secure agent assisted payments, and hear a demonstration of caller and agent experience.

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React 2.0 and Predictive Dialer
Jun
20
4:00 PM16:00

React 2.0 and Predictive Dialer

Inference React is an XSI management platform for BroadWorks service providers and their customers. React allows you to filter any XSI event in your BroadWorks enabled enterprise and respond in any manner you want.

Learn how React and Inference Predictive Dialer can enhance your BroadWorks based solution or service offering in this one hour webinar.

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Live Training: Inference Studio Certified Engineer Training - Paris, FR
Jun
19
to Jun 20

Live Training: Inference Studio Certified Engineer Training - Paris, FR

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam.

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Connect proactively with customers using Studio Outbound Campaigns
Jun
6
4:00 PM16:00

Connect proactively with customers using Studio Outbound Campaigns

In this webinar we will cover the two types of Inference Studio campaigns and how to run them successfully:

  • List-Based Campaigns - A -Based campaign is used to execute outbound calls based on a supplied list of recipients. This campaign type is configured to execute automatically, based on a specified schedule.

  • On Demand Campaign - Driven via the RESTful API.

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REPLAY (with Live Q&A) Customer Case Study: Healthcare
May
24
2:00 PM14:00

REPLAY (with Live Q&A) Customer Case Study: Healthcare

This hour webinar will outline Inference Solutions for the healthcare sector for a service provider marketing and sales audience.

We will cover:

  • Who is Inference Solution and how do we deliver

  • Example existing Healthcare businesses that use Inference

  • What use cases and services are used within the Healthcare sector

  • How can Inference help you differentiate your offering

  • Demonstration of user experience offered by Inference

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Customer Case Study: Healthcare
May
22
1:00 PM13:00

Customer Case Study: Healthcare

This hour webinar will outline Inference Solutions for the healthcare sector for a service provider marketing and sales audience.

We will cover:

  • Who is Inference Solution and how do we deliver

  • Example existing Healthcare businesses that use Inference

  • What use cases and services are used within the Healthcare sector

  • How can Inference help you differentiate your offering

  • Demonstration of user experience offered by Inference

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REPLAY (with Live Q&A) Wait online, not in line - no customer on-hold with QforMe
May
10
1:00 PM13:00

REPLAY (with Live Q&A) Wait online, not in line - no customer on-hold with QforMe

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

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Wait online, not in line - no customer on-hold with QforMe
May
9
4:00 PM16:00

Wait online, not in line - no customer on-hold with QforMe

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

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Natural Language contact automation with Inference Virtual Agents
Apr
11
2:00 PM14:00

Natural Language contact automation with Inference Virtual Agents

Callan Schebella, CEO

Apr 11, 2018 2:00 PM Pacific Time (US and Canada)

This one hour webinar will cover Inference Solutions new natural language capabilities and positioning for a product, marketing and sales leader audience.

Callan Schebella, CEO, will share how studio virtual agents skills are being extended to handle tasks that require true natural language interfaces. He will also recap existing agent skills and communication medium, and provide an update on our task library and associated product marketing collateral. 

In the first half hour you'll learn

  • how natural language interfaces are built today and what sets Inference Solutions approach apart
  • how fast it is to get started with natural language solutions in Studio
  • what is user interfaces could be possible with demonstrations of Studio natural language solutions

In the second half hour you'll see

  • how the concept of Inference Virtual Agents allows clearer communication of value proposition
  • what skills, tasks and medium are, and how they relate to agents
  • what tasks are now included in the task library and what white-label product marketing material is available to you
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Taking Payment Card Industry (PCI) Compliant Payments in the Voice Channel
Mar
28
2:00 PM14:00

Taking Payment Card Industry (PCI) Compliant Payments in the Voice Channel

Santosh Kulkarni VP, Product
Roger Venning VP, Customer Success

Mar 28, 2018 2:00 PM Pacific Time (US and Canada)

This one hour webinar will cover Inference Studio payment capabilities for both a product/sales and technical audience.

In the first half hour you'll learn

  • the relevance of payment card industry compliance
  • the capabilities of the Inference payment solution, including which merchants and payment features
  • a customer case study for benefits of automated payments

In the second half hour you'll see

  • how to use the task library to make a quick start on a new payment application for a customer
  • how to test with an example payment gateway provider
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