Live Training: Inference Studio Certified Engineer Training - Jacksonville, FL
May
9
to May 10

Live Training: Inference Studio Certified Engineer Training - Jacksonville, FL

  • Jacksonville, Florida United States (map)
  • Google Calendar ICS

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam.

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Wait online, not in line - no customer on-hold with QforMe
May
9
4:00 PM16:00

Wait online, not in line - no customer on-hold with QforMe

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

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REPLAY (with Live Q&A) Wait online, not in line - no customer on-hold with QforMe
May
10
1:00 PM13:00

REPLAY (with Live Q&A) Wait online, not in line - no customer on-hold with QforMe

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

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Natural Language contact automation with Inference Virtual Agents
Apr
11
2:00 PM14:00

Natural Language contact automation with Inference Virtual Agents

Callan Schebella, CEO

Apr 11, 2018 2:00 PM Pacific Time (US and Canada)

This one hour webinar will cover Inference Solutions new natural language capabilities and positioning for a product, marketing and sales leader audience.

Callan Schebella, CEO, will share how studio virtual agents skills are being extended to handle tasks that require true natural language interfaces. He will also recap existing agent skills and communication medium, and provide an update on our task library and associated product marketing collateral. 

In the first half hour you'll learn

  • how natural language interfaces are built today and what sets Inference Solutions approach apart
  • how fast it is to get started with natural language solutions in Studio
  • what is user interfaces could be possible with demonstrations of Studio natural language solutions

In the second half hour you'll see

  • how the concept of Inference Virtual Agents allows clearer communication of value proposition
  • what skills, tasks and medium are, and how they relate to agents
  • what tasks are now included in the task library and what white-label product marketing material is available to you
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Taking Payment Card Industry (PCI) Compliant Payments in the Voice Channel
Mar
28
2:00 PM14:00

Taking Payment Card Industry (PCI) Compliant Payments in the Voice Channel

Santosh Kulkarni VP, Product
Roger Venning VP, Customer Success

Mar 28, 2018 2:00 PM Pacific Time (US and Canada)

This one hour webinar will cover Inference Studio payment capabilities for both a product/sales and technical audience.

In the first half hour you'll learn

  • the relevance of payment card industry compliance
  • the capabilities of the Inference payment solution, including which merchants and payment features
  • a customer case study for benefits of automated payments

In the second half hour you'll see

  • how to use the task library to make a quick start on a new payment application for a customer
  • how to test with an example payment gateway provider
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