AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape
Aug
12
10:00 AM10:00

AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape

The pandemic has acted as a catalyst for companies worldwide to move quickly into AI enabled technologies to help with the influx of traffic in the contact center. From simple FAQs to more advanced AI powered IVAs, companies are finding that providing quick answers that are easy to access is perfect for many customer requests.

On August 12th at 10 AM PT, join us in a live executive webinar to learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.

In this webinar, you will learn how to:

    • Leverage AI technologies to enable customer self-service

    • Improve CSAT and NPS with faster, more effective service

    • Provide a more human experience with an AI powered virtual assistant

Register

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Studio 6.5 Partner Webinar - Australia
Jun
30
8:00 PM20:00

Studio 6.5 Partner Webinar - Australia

This partner webinar is designed to empower you with the knowledge of the newest release of Studio 6.5 which enables you to offer a wider variety of options to your customers. Customers are no longer locked into one underlying conversational AI solution which gives them the freedom of choice and you the ability to better solve their needs.

June 30th 1PM (AEST)

Join this webinar to learn how Studio 6.5 incorporates:

· Integration with Amazon Lex giving customers more choices in NLP engines

· Improvements to Natural Language Understanding (NLU) including capturing user sentiment, recording raw utterances and define context to improve intent detection accuracy.

· And much more

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Studio 6.5 Partner Webinar - North America
Jun
30
1:00 PM13:00

Studio 6.5 Partner Webinar - North America

This partner webinar is designed to empower you with the knowledge of the newest release of Studio 6.5 which enables you to offer a wider variety of options to your customers. Customers are no longer locked into one underlying conversational AI solution which gives them the freedom of choice and you the ability to better solve their needs.

Join this webinar to learn how Studio 6.5 incorporates:

· Integration with Amazon Lex giving customers more choices in NLP engines

· Improvements to Natural Language Understanding (NLU) including capturing user sentiment, recording raw utterances and define context to improve intent detection accuracy.

· And much more

June 30th 1:00 PM (PST)

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Online Training: Inference Studio Certified Engineer
Apr
21
to Apr 22

Online Training: Inference Studio Certified Engineer

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Webinar: How Virtual Agents Can Provide More Hands On Deck When You Need Them Most
Apr
8
10:00 AM10:00

Webinar: How Virtual Agents Can Provide More Hands On Deck When You Need Them Most

Conversational AI provides your customers with a natural language interface for engaging with your company. It allows them to use speech or text-based communications when interacting with your contact center. The result can be high levels of automated self-service or an “agent assist” capability that helps a live agent better meet the customer’s needs during a call.

Sounds great, right? But how do you get started?

Join this webinar for a discussion about Conversational AI and learn concrete information about where to begin. We’ll also show you some real-world examples of conversational AI in action.

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 Build an Intelligent Virtual Agent in only 5 minutes, and regain control of your self-service solution (12PM PST / 3PM EST)
Mar
17
12:00 PM12:00

Build an Intelligent Virtual Agent in only 5 minutes, and regain control of your self-service solution (12PM PST / 3PM EST)

Conversational AI and Intelligent Virtual Agents (IVAs) are driving massive change in how companies
manage customer service. Businesses are eagerly replacing old Interactive Voice Response (IVR)
systems with much more sophisticated and functional IVAs, including natural language processing.
These companies want to own their solutions and escape the grasp of large professional services
organizations that control all changes and dictate long release cycles.
We believe our customers have the right to control their IVAs and not give up control to large
professional services teams. They should be able to choose to build their applications and manage them
over time. We believe they should have a toolset so easy to use they can build applications in minutes –
not weeks, months, or years. This toolset is called Inference Studio, and we want to show you how it
will change the way you serve your customers and manage your business.
In this webinar, you will learn the following to assist you in building and managing self-service
solutions:
- Why companies are decommissioning their IVR and replacing them with Intelligent Virtual
Agents
- How pre-built self-service applications improve customer service and reduce costs
- How to extend and customize those applications without a team of developers
- How you can save up to 90% on customer service costs while improving CX
- How to engage with Inference and what it takes to launch your solution to the market.

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Face to Face Training: Inference Studio Certified Engineer - Sydney, AU
Mar
17
to Mar 18

Face to Face Training: Inference Studio Certified Engineer - Sydney, AU

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Face to Face Training: Inference Studio Certified Engineer - Austin, TX
Feb
18
to Feb 19

Face to Face Training: Inference Studio Certified Engineer - Austin, TX

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Live Training: Inference Studio Certified Engineer Training - Cincinnati, OH
Dec
4
to Dec 5

Live Training: Inference Studio Certified Engineer Training - Cincinnati, OH

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Live Training: Inference Studio Certified Engineer Training - Melbourne, AU
Oct
22
to Oct 23

Live Training: Inference Studio Certified Engineer Training - Melbourne, AU

  • 530 Collins Street Melbourne Australia (map)
  • Google Calendar ICS

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Live Training: Inference Studio Certified Engineer Training - San Jose, CA
Oct
16
to Oct 17

Live Training: Inference Studio Certified Engineer Training - San Jose, CA

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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Inference Studio 6.3 Preview (North America)
Oct
3
1:00 PM13:00

Inference Studio 6.3 Preview (North America)

Inference Studio is a no-code software-as-a-service solution for automating real time customer interactions via voice, messaging and web channels.

In this webinar, join Inference VP Products, Santosh Kulkarni to learn about the latest Studio release.
Including:
- QForMe: Premium waiter functionality that allows transferring caller specific information to the agent prior to connecting the call.
- NLP enhancements: Learn about the improvements that we have made to our Natural language understanding capabilities.
- AMD enhancements: Learn how you can differentiate between AMD and Beep detection and trigger different call flows for each scenario.

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Inference Studio 6.3 Preview (Australia)
Oct
2
1:00 PM13:00

Inference Studio 6.3 Preview (Australia)

Inference Studio is a no-code software-as-a-service solution for automating real time customer interactions via voice, messaging and web channels.

In this webinar, join Inference VP Products, Santosh Kulkarni to learn about the latest Studio release.
Including:
- QForMe: Premium waiter functionality that allows transferring caller specific information to the agent prior to connecting the call.
- NLP enhancements: Learn about the improvements that we have made to our Natural language understanding capabilities.
- AMD enhancements: Learn how you can differentiate between AMD and Beep detection and trigger different call flows for each scenario.

View Event →
Live Training: Inference Studio Certified Engineer Training - Denver, CO
Jul
24
to Jul 25

Live Training: Inference Studio Certified Engineer Training - Denver, CO

  • Hilton Garden Inn Denver Union Station (map)
  • Google Calendar ICS

ISCE Training equips users from Enterprises and Service Providers to take full advantage of the Inference Studio design environment to automate customer interactions. The two day face-to-face training includes design detail on the Studio service and takes the participant through numerous worked example and hands-on-practical sessions, culminating in a theory and practice exam. Click through to register.

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VoiceSummit.ai - Newark, NJ
Jul
22
to Jul 23

VoiceSummit.ai - Newark, NJ

VOICE Summit sponsored by Amazon Alexa is the world’s largest voice-tech conference attracting 5,000+ developers, conversational designers, startups, brands, agencies and executives at the forefront of the voice-first era. Organized by Modev, the multi-day conference will feature 17 tracks with keynotes, panels, workshops and an expo of more than 150 companies from around the world.

Join us on July 24th at 1:00 PM. Inference CEO, Callan Schebella will speak on a panel during the “Understanding the Different Phases of Conversational Design” session.

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Customer Contact Week - Las Vegas
Jun
26
to Jun 27

Customer Contact Week - Las Vegas

Join us at Customer Contact Week on June 26th. We’ll have a main conference session during the technology track at 12:00 PM.

How RLH Corp, owner of Red Lion Hotels, uses Intelligent Virtual Agents for Customer Care

  1. How RLH leveraged Virtual Agents to support their digital transformation strategy

  2. How to make the move from basic IVR to Natural Language IVAs

  3. How RLH is improving customer experience from booking to in-room services

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