27 November, 2018 11:00 AM PT (America)
Santosh Kularni, VP Products & Roger Venning, VP Customer Success
Join VP Products, Santosh Kulkarni and VP Customer Success, Roger Venning for a preview of Studio 6.0.
Studio 6.0 now offers support for conversational speech recognition and natural language processing. It provides support for the most recent advances in cloud-based speech services from booth Google Cloud and IBM Watson. Key enhancements included in the release are:
Real-Time Content Streaming now greatly enhances the over-the-phone customer experience, removing the “awkward pauses” and misunderstanding synonymous with traditional speech recognition.
Multi-lingual Virtual Agents - we now support more than 120 languages.
Agents with Personalized Voices - Studio 6.0 now includes support for speech-synthesis markup language (SSML) which allows fine grained customization of pronunciation and emotion support.
Virtual Agents with New Skills - including ‘number insights’ to allow the agent to determine if they are talking to a mobile or fixed line caller as well as ‘tone analysis’ to gauge the emotion of callers.