Conversational AI and Intelligent Virtual Agents (IVAs) are driving massive change in how companies
manage customer service. Businesses are eagerly replacing old Interactive Voice Response (IVR)
systems with much more sophisticated and functional IVAs, including natural language processing.
These companies want to own their solutions and escape the grasp of large professional services
organizations that control all changes and dictate long release cycles.
We believe our customers have the right to control their IVAs and not give up control to large
professional services teams. They should be able to choose to build their applications and manage them
over time. We believe they should have a toolset so easy to use they can build applications in minutes –
not weeks, months, or years. This toolset is called Inference Studio, and we want to show you how it
will change the way you serve your customers and manage your business.
In this webinar, you will learn the following to assist you in building and managing self-service
solutions:
- Why companies are decommissioning their IVR and replacing them with Intelligent Virtual
Agents
- How pre-built self-service applications improve customer service and reduce costs
- How to extend and customize those applications without a team of developers
- How you can save up to 90% on customer service costs while improving CX
- How to engage with Inference and what it takes to launch your solution to the market.

Join VP Products, Santosh Kulkarni and VP Customer Success, Roger Venning for a preview on some of the upcoming features in Studio 6.

Join VP Products, Santosh Kulkarni and VP Customer Success, Roger Venning for a preview on some of the upcoming features in Studio 6.

Join VP Products, Santosh Kulkarni for an advanced preview on some of the upcoming features in Studio 5.3

• WebRTC integration. WebRTC has grown in popularity and is supported natively by majority of the browsers today. This first release allows Studio users to quickly test voice tasks from within their browser.  In this release we have restricted webRTC access from within the Studio web portal. We have introduced a play task feature that allows you to test your task without the need to map phone numbers.
  

• SMS short codes. SMS campaigns now support the use of SMS short codes. Standard SMS numbers have a limit in terms of the number of SMSs that can be sent per second. Short codes allow you to send SMS messages in bulk at a r

• ate of approximately 100 messages per second. This is ideal for running large list-based campaigns.

• Support for confusables. The Form node has been extended to include support for confusables. If you have a custom form type you will have an option to save the speech recognition results in an array variable. This means if your form type has items that are similar sounding, you can get back all the matching items.

  Full release notes will be available prior to release.

Join VP Products, Santosh Kulkarni for an advanced preview on some of the new features in Studio 5.3

• WebRTC integration. WebRTC has grown in popularity and is supported natively by majority of the browsers today. This first release allows Studio users to quickly test voice tasks from within their browser.  In this release we have restricted webRTC access from within the Studio web portal. We have introduced a play task feature that allows you to test your task without the need to map phone numbers.
  

• SMS short codes. SMS campaigns now support the use of SMS short codes. Standard SMS numbers have a limit in terms of the number of SMSs that can be sent per second. Short codes allow you to send SMS messages in bulk at a r

• ate of approximately 100 messages per second. This is ideal for running large list-based campaigns.

• Support for confusables. The Form node has been extended to include support for confusables. If you have a custom form type you will have an option to save the speech recognition results in an array variable. This means if your form type has items that are similar sounding, you can get back all the matching items.

  Full release notes will be available prior to release.

Inference Solutions provides virtual agents that automate and facilitate interactions between organizations and their customers.

As a cloud-native solution with built in hierarchical management and bring-your-own carriage, Inference provides the ideal way for service providers to extend virtual agents solutions to their customers. Service providers can help their clients blend Inference automation and AI with client staff for a better customer experience.

Join CEO Callan Schebella and VP Customer Success Roger Venning to

• learn how Inference virtual agents based solutions are used across retail, hospitality, healthcare and other verticals

• understand the customer business case for virtual agents

• see how Inference's solution provides hierarchical management for service providers, channels and customers; and

• identify the business case elements for adding Inference solutions to your product portfolio

Inference Solutions provides virtual agents that automate and facilitate interactions between organizations and their customers.

As a cloud-native solution with built in hierarchical management and bring-your-own carriage, Inference provides the ideal way for service providers to extend virtual agents solutions to their customers. Service providers can help their clients blend Inference automation and AI with client staff for a better customer experience.

Join CEO Callan Schebella and VP Customer Success Roger Venning to

• learn how Inference virtual agents based solutions are used across retail, hospitality, healthcare and other verticals

• understand the customer business case for virtual agents

• see how Inference's solution provides hierarchical management for service providers, channels and customers; and

• identify the business case elements for adding Inference solutions to your product portfolio

Join us at this alternative time for a webinar replay followed by live question and answers with Santosh Kulkarni and Roger Venning.

In this webinar, you'll learn how Inference's new Secure Call Proxy now allows live-agent assisted payments in a PCI-DSS compliant way. Enterprises can leverage Inference's complete cloud platform to address business risks related to payment processing in their voice channel. Service providers can extend their carriage and contact center offering with smarter yet secure customer engagement solutions.

Join our webinar to learn about the common problems of credit card handling in contact centers, understand the Inference solution for secure agent assisted payments, and hear a demonstration of caller and agent experience.

Join us at this alternative time for a webinar replay followed by live question and answers with Santosh Kulkarni and Roger Venning.

Inference React is an XSI management platform for BroadWorks service providers and their customers. React allows you to filter any XSI event in your BroadWorks enabled enterprise and respond in any manner you want.

Learn how React and Inference Predictive Dialer can enhance your BroadWorks based solution or service offering in this one hour webinar.

In this webinar we will cover the two types of Inference Studio campaigns and how to run them successfully:

• List-Based Campaigns - A -Based campaign is used to execute outbound calls based on a supplied list of recipients. This campaign type is configured to execute automatically, based on a specified schedule.

• On Demand Campaign - Driven via the RESTful API.

This hour webinar will outline Inference Solutions for the healthcare sector for a service provider marketing and sales audience.

We will cover:

• Who is Inference Solution and how do we deliver

• Example existing Healthcare businesses that use Inference

• What use cases and services are used within the Healthcare sector

• How can Inference help you differentiate your offering

• Demonstration of user experience offered by Inference

This hour webinar will outline Inference Solutions for the healthcare sector for a service provider marketing and sales audience.

We will cover:

• Who is Inference Solution and how do we deliver

• Example existing Healthcare businesses that use Inference

• What use cases and services are used within the Healthcare sector

• How can Inference help you differentiate your offering

• Demonstration of user experience offered by Inference

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

This 45 minute webinar and live Q&A will introduce Inference Solutions QforMe for a non-technical audience in the first 30 minutes; finishing with a walkthrough and demonstration in the final 15 minutes.

We will cover:

- What is QforMe
- What is the experience for end callers; and for agents or receptionists
- What are the benefits, when would you use it, and how to qualify opportunities
- What are the features and how do they work, including live demonstration

This one hour webinar will cover Inference Solutions Studio 5.2 features releasing in April with a focus on natural language. It will demonstrate the highlights of the Studio 5.2 release with a mix of live and recorded demos.