Five9 Solution Guide
Five9 offers an easy-to-use, visual, IVR builder as part of its Intelligent Cloud Contact Center. Interactive Voice Response (IVR) enables human-computer interaction for inbound and autodial campaign calls. With the recent update of the 3rd Party Transfer Module, Five9’s IVR has become more powerful, enabling calls to be transferred to Inference where customers can interact with intelligent virtual agents that use the latest speech-to-text, text-to- speech and natural language processing from Google, IBM Watson and other cloud-based Conversational AI providers. This enables Five9 customers to easily build and deploy self-service applications that automate many more of the routine and repetitive tasks that are traditionally handled by live agents.