Customer Value Leadership Award

Intelligent Virtual Agent


Frost & Sullivan believes that Inference Solutions' many years of R&D have given the company one of the most feature-rich and flexible IVA products on the market. It has more than kept pace with the change in requirements for simple yet rich self-service customer care offerings, and infused the platform with cutting-edge technologies that more and more customers are adopting. Moreover, Inference’s unique pricing model and its ability to deliver Studio’s robust capabilities without complex professional services engagements have vaulted the company into a strong leadership position and earned it Frost & Sullivan’s 2019 Customer Value Leadership Award for IVAs.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, helps clients accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's growth team with disciplined research and best practices models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan leverages nearly 60 years of experience in partnering with Global 1000 companies, emerging businesses, and the investment community from 45 offices on 6 continents. To join Frost & Sullivan’s Growth Partnership, visit