Extending our support for Google Dialogflow with Studio 6.1
Natural Language Processing and Conversational AI are driving the next wave of call center innovation. That’s why we released support for Google Dialogflow in Studio 6.0 just a few short weeks ago, and it’s why we’re excited to announce general availability of Studio 6.1 today. Studio 6.1 offers our partners and customers new features to help businesses harness the power of Google’s Speech and NLP APIs.
Organizations of all types, from small businesses to Fortune 500 enterprises, entrust the front line of their call centers to Inference’s Virtual Agents. Businesses and government organizations alike rely on Inference to streamline inbound and outbound customer communications.
Consumers are becoming more demanding. They now expect an immediate service response anytime, anywhere and on any device. They’re also looking for self-service options that enable them to solve problems without speaking to a live agent - and customers almost always prefer a Virtual Agent to waiting for a live agent.
Many companies still use human agents to do repetitive tasks. Assigning those tasks to Virtual Agents will help your organization significantly decrease support costs. You pay for Virtual Agents just like their human counter parts. They just never rest or take a vacation—and they’re substantially cheaper.
The penalties for violating industry regulations can be staggering. PCI-DSS fines can range from $5,000 to $10,000 per month and HIPAA fines range from $500 - $5000 per violation and can include criminal prosecution. Inference’s Virtual Agents can help organizations avoid violations and penalties by collecting sensitive customer data without revealing information to a human agent.
They'll do anything. Virtually.
Virtual Agents have a wide variety of skills including speech recognition, natural language processing, text-to-speech, voice biometrics, transcription and API integration. They’re always working and always learning new skills.
Your agents can work on tasks across different channels. They can perform back office functions as well react to changes in your business in real-time. They’re security conscious. Fully PCI compliant. Fully HIPAA compliant.
Design with Studio.
Studio is the complete browser-based drag & drop environment for designing and managing tasks for your virtual agents.
Using Studio you can design Virtual Agents to:
Autonomously handle routine transactions, allowing your personnel to focus on higher priorities
Provide assistance to your human agents, before, during and after customer interactions
Handle high volume interactions with advanced decision automation
Sold by Leading Service Providers
Inference is the platform of choice for dozens of telecommunications carriers around the world. From simple touch-tone IVR interactions to leading edge Natural Language dialogs, Inference is the trusted choice for Service Providers seeking to drive more revenue and differentiate themselves with value-added-services.
Inference is also resold through UC and Contact Center software providers including Cisco BroadSoft.
What to learn more about Intelligent Virtual Agents and AI-Powered Customer Service? Check out our recommended reading.
DMG Consulting’s 2019-2020 IVA Product and Market Report
The DMG report recognizes Inference as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 15.8% share of the global market.
Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.
How to AI-Enable IVR for the Contact Center
While preparing for my upcoming Enterprise Connect 2019 session, I happened upon a small innovative company called Inference Solutions. I was intrigued because some well-known brands use Inference technology.
Get two free agents now
We'll provide you two free agents for two weeks to let you get started automating customer interactions. Otherwise, book a personal demonstration at a time that suits you to understand more. If you'd rather more technical information, you may want to head over to our Resource Center.