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Inference CEO on the Evolution and Future of IVR

In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of IVR – where it’s been, where it’s going, and how the cloud plays an essential role in this evolution. He also talks about how the integration with apps and event-driven workflows, as well as AI and machine learning, will change the way we think of IVR… more

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Nextiva Selects Inference Solutions as Cloud IVR Partner

SAN FRANCISCO, and SCOTTSDALE, Ariz., Nov. 14, 2016 /PRNewswire/ — Inference Solutions, (www.inferencesolutions.com) a global leader in the delivery of cloud-based IVR and complex call handling solutions, today announced its integration partnership with Nextiva (www.nextiva.com), an industry-leading cloud communications company. The 100,000 companies that rely on Nextiva for their business VoIP… more

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Inference Solutions Expands Global Footprint with North American Investments into Cloud-IVR

SAN FRANCISCO, Nov. 3, 2016 /PRNewswire/ — Inference Solutions, (www.inferencesolutions.com) a global leader in the delivery of cloud-based IVR and complex call handling solutions, today announced an expansion of its North American operations and subsequent additions to the company’s executive team. Further signaling the significant market opportunity, CEO Callan Schebella has relocated to the U.… more

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Nextiva Pushes Professional Demos, Partners With Inference Solutions For IVR

NEXTIVA NextCon16 — Nextiva is urging its partners to transform their approach to selling. The cloud communications provider used Day 2 of its NextCon16 conference to further emphasize the priority of solving customer needs as opposed to selling goods and services.  More

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Customer Experience Expertise: It’s closer than you think

Remember when you first saw the term CX? It turns out that C stands for customer and someone, somewhere decided that X stands for eXperience. Now customer experience (OK, CX) is on everyone’s radar. Inventing these acronyms continues a tradition of making everyday things seem mysterious and complicated. But things may not be as complicated as some would have us believe. You may never have… more

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Creating a connection

In modern communications and technology, much is made of the way that one party connects with another. These days we refer to the means of connection as the interface. Not so long ago all the attention seemed to be on the WIMP model, that’s Windows, Icons, Menus and Pointers. Interfaces that rely solely on a menu structure have been eclipsed by context aware features, which narrow the range of… more

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Isn’t it about time IVR was reinvented?

It’s 8pm, you’re burning the midnight oil to finish that urgent document that your boss has been hounding you for all day. You finally finish, click send on that email that has been sitting in drafts all day but there’s a problem. ‘Connection Error – Call Technical Services for Assistance’. Your head sinks. That innocent little message carries with it a feeling of impending doom. You briefly… more

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Happy 2016!

Happy New Year to all our friends, colleagues and customers! Can you believe it’s here already? 2015 was a great year for Inference, and 2016 promises to be even better! Not only will there be some new faces around the Inference offices, we will also be exhibiting at some of the best events on offer. Who are the Newbies? In 2015 we welcomed several newbies to the Inference family including… more