Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution

SAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. A key part of this initiative is implementation of an automated call-steering application that uses natural language processing to efficiently route customer inquiries either to the central contact center or to the caller’s neighborhood store. 

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Richard Dumas
Inference Solutions Unveils Virtual Agent Capabilities for WhatsApp at VentureBeat Transform 2019

SAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. VentureBeat selected Inference to demonstrate its new WhatsApp integration at Transform 2019 at today’s Innovation Showcase, during which Inference CEO Callan Schebella will give attendees an early look at the company’s forthcoming Studio 6.2 release.

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Richard Dumas
Saicom adds intelligent virtual agent

Saicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers.

Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to couple services with its hosted PBX that are not natively provided or usually expected from a cloud-hosted PBX.

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Richard Dumas
RLH Corporation Launches Artificial Intelligence Virtual Agent For Central Reservations Across Entire Brand Portfolio

DENVER, June 17, 2019 (GLOBE NEWSWIRE) -- RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels. This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.

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Richard Dumas
Inference Solutions Featured in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report

SAN FRANCISCO, CA – (May 23, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced its inclusion in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report. The report identifies Inference Solutions as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 15.8% share of the global market.

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Richard Dumas
Masergy Launches New AI-Powered Intelligent Virtual Agent

DALLAS — March 18, 2019 — Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.

Masergy has partnered with Inference to develop the solution. “We’re excited to partner with Masergy as they continue to provide the industry’s best experience to their customers,” said Callan Schebella, CEO, Inference.

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Richard Dumas
Inference Releases Natural Language Processing for AI-Powered Self-Service

SAN FRANCISCO, CA – (March 12, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.

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Richard Dumas
Inference Solutions Wins Gold Stevie® Award in 2019 Stevie Awards for Sales & Customer Service

SAN FRANCISCO, CA – (February 27, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that Inference Studio 6.0 earneda Gold Stevie® Award for best new version of an IVR Solution at the annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV.

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Richard Dumas
Announcing Inference Studio 6.0 with Conversational Speech Recognition and Natural Language Processing

Today, Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the voice channel, the type of natural language conversational experience that consumers have come to expect in the era of Google Home, Alexa or Siri. These experiences are now possible for business at any scale. 

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Richard Dumas