Inference Releases Natural Language Processing for AI-Powered Self-Service

SAN FRANCISCO, CA – (March 12, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.

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Richard Dumas
Inference Solutions Wins Gold Stevie® Award in 2019 Stevie Awards for Sales & Customer Service

SAN FRANCISCO, CA – (February 27, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that Inference Studio 6.0 earneda Gold Stevie® Award for best new version of an IVR Solution at the annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV.

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Richard Dumas
Announcing Inference Studio 6.0 with Conversational Speech Recognition and Natural Language Processing

Today, Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the voice channel, the type of natural language conversational experience that consumers have come to expect in the era of Google Home, Alexa or Siri. These experiences are now possible for business at any scale. 

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Richard Dumas