Inference Solutions Launches Partner Program

SAN DIEGO, CA and PHOENIX, AZ--(Marketwire - Oct 17, 2011) -  BroadSoft® Connections 2011 -- Inference Solutions, a voice automation and speech recognition company with U.S. headquarters in San Diego, California, today announced the launch of the Inference One Partner Program. 

The Inference One Partner Program provides partners with the ability to increase revenue and margins through the creation of value-added services and hosted offerings. These solutions provide compelling business cases for end-users through cost reduction, enhanced customer experiences and analytics across a range of industry verticals. Inference voice automation applications are highly accurate, scalable, use industry open standards and have completed interoperability testing with BroadSoft's BroadWorks® platform.

Inference's program incorporates a variety of engagement options for service providers, solutions partners (systems integrators, VARS), and referral partners. Partners can select the level of membership that best suits their sales, support and service capabilities. These include elite, premier and associate levels. Each level offers access to specialized sales and marketing support, along with the necessary systems, processes and methodologies to deliver speech recognition and voice automation solutions.

Inference Solutions is a gold sponsor for the 9th annual BroadSoft Connections users' conference. The event highlights the latest telecommunications industry trends including unified communications capabilities for businesses and consumers as well as associated mobile communication applications. BroadSoft, Inc. (NASDAQ: BSFT) is the leading global provider of software that enables mobile, fixed-line and cable service providers to deliver real-time communications over their IP networks. The firm's BroadWorks platform delivers a broad range of unified communications services including video, voice, hosted call center, conferencing, messaging and mobility, for businesses and consumers worldwide.

"The Inference One Partner Program provides BroadSoft's service providers customers with solutions that complement existing service offerings," said Paul Edmondson, CEO of Inference Solutions North America. "With end-users demanding more sophisticated voice automation solutions that historically have been very complex and time consuming for partners to onboard, this program provides them with access to Inference applications that are easy to implement and cost-effective to maintain." 

"Regardless of the underlying network, we believe the adoption of voice automation offers service providers and their customers compelling ways to incorporate consistent, measurable customer engagement in key areas of their business," said David Bukovsky, vice president products, BroadSoft. "In our view, the practical uses for speech and voice automation are significant and their benefits drive value for organizations of all sizes while increasing ARPU for service providers." 

Inference will demonstrate its innovative, easy-to-implement voice automation product suite and illustrate proven go-to-market strategies for potential partners at BroadSoft Connections 2011: Crush It! at the JW Marriott Desert Ridge Resort in Phoenix, Arizona, October 16-19. For more information about the event visit:

About Inference Solutions
Inference Solutions designs, implements, and supports packaged and custom speech recognition and voice automation applications that can be deployed on-premise or as a fully hosted service. The company partners with system integrators and service providers to deliver solutions for contact centers and organizations that manage high volume customer interactions and transactions. Inference products are highly accurate, scalable, network agnostic, and drives business value through enhanced customer experience and analytics.

Richard Dumas