Inference Solutions Receives 2019 INTERNET TELEPHONY Product of the Year Award
Inference Studio 6.0 Recognized for Industry Innovation
SAN FRANCISCO, CA – (March 21, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that TMC, a global, integrated media company, has named Inference Studio 6.0as a recipient of a 2019 INTERNET TELEPHONY Product of the Year Award.
“Earning the INTERNET TELEPHONY Product of the Year Award is a great distinction for Inference Studio, and further validates our strategy of developing a platform that enables telecommunications carriers and the software providers that serve them to easily package and resell Intelligent Virtual Agents,” said Inference Solutions CEO Callan Schebella. “We are also excited to bring our latest release to market which makes it easy for businesses to deploy conversational, self-service applications that use Google Speech-to-Text, Google Wavenet Text-to-Speech and Google Dialogflow for Natural Language Processing (NLP). This will enable small and mid-sized businesses to offer customer service that provides the kind on conversational experience consumers now receive when they speak to their Google Home devices.”
Inference recently announced general availability of Studio 6.0, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.
“I am honored to recognize Inference Solutions with a 2019 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC. “In the opinion of our judges and editorial team, Studio 6.0 has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from Inference Solutions”
The winners of the 2019 INTERNET TELEPHONY Product of the Year will be featured in INTERNET TELEPHONY magazine online and on TMCnet.
About Inference Solutions
Founded in 2011 and headquartered in San Francisco, InferenceSolutions is a global provider of Intelligent Virtual Agents for sales and service organizations. Inference’s AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents today over voice, chat and text. Inference is trusted by organizations around the world – from small business to the fortune 5000. Businesses and government organizations trust Inference to streamline inbound and outbound customer communications and service. Inference is resold by T1, T2 & T3 carriers, as well as by UC and Contact Center software providers to extend their automated self-service capabilities. For more information, visit www.inferencesolutions.com.
About INTERNET TELEPHONYmagazine
INTERNET TELEPHONY has been the IP CommunicationsAuthority since 1998™. Beginning with the first issue, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. For more information, please visit www.itmag.com.Follow INTERNET TELEPHONY magazine on Twitter or join our Linked In group.
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