Looking for a great place to work? We are always looking for great new additions to our team.

Current Openings

Director of Channel Sales (Central US)

As a Director of Sales for Inference Solutions your primary responsibility will be to drive revenue growth with your assigned partners in the assigned region.  This is an exciting opportunity to develop creative channel engagement lead generation and sales incentive ideas while building a brand and representing Inference Solutions.  You will utilize your exceptional presentation and relationship building skills to convey Inference Solutions value proposition to groups of sales people as well as conduct sales trainings.  You will also work closely with both the other sales teams and our partners’ reseller partners to ensure we drive Monthly Recurring Revenues (MRR) through sales support, campaigns, marketing programs, incentives, sales and technical training, and other events.

Successful candidates will possess strong critical thinking skills, executive presence, and an entrepreneurial spirit.  If you have a passion for growing a business and proven track record of success, we want to hear from you.

Responsibilities

  • Develop and leverage executive partner relationships to grow Inference Studio mindshare across all levels of the partnership

  • Generate enthusiasm and passion for Inference Solutions among partner sales and engineering teams

  • Maintain quarterly business plans

  • Help develop and oversee marketing and incentive programs to drive sales

  • Coordinate sales and technical training for partners

  • Facilitate communications and deal flow between partners and the rest of the Inference Solutions team

  • Collaborate with the Inference team to support the overall growth of our partner program, helping in the development of partner facing collateral and sales tools, tracking and internal communication tools, and marketing programs

Requirements

  • 5+ years’ experience in sales or channel management. Previous experience with BroadSoft and IVR/IVA solutions strongly preferred

  • Excellent interpersonal and facilitation skills

  • Desire to build a world class channel program

  • Tenacious and aggressive “hunter” mentality

  • Strong executive presence and financial acumen

  • Must be located in Central US, Dallas preferably

  • BA/BS

Contact us at careers@inferencesolutions.com

Channel Account Manager (North America)

Inference Solutions provides class leading Partners self-service, interaction automation and handling over telephone, text and web channels for enterprises.

Our services are used globally by hundreds of enterprises from points of presence in North America, Australia, and the United Kingdom.

Inference provides telecommunications service providers with an essential component of their unified communications strategy.  Dozens of service providers spanning tier one, two and three package Inference Solutions in their business communication service offering.  Inference solutions provide full transaction automation, agent and staff assistance and high-volume interactions handling.

Self-service business IVR functions that are yours to build on, integrate, and control.  Born in the cloud and rooted in carrier quality, Inference Solutions has been a leading provider of Voice Services since 2005.

Today as a Cloud based Voice Response Company, we help Service Providers unleash the power of the cloud by supporting a wide range of needs.  We design and support best in class Voice solutions.

As a key member of our Account Management Team, the Account Manager is responsible for selling into the base of Partners and growing the overall recurring revenue in the account base.

Key requirements for success in this position include:

  • Top performer in driving growth in Sales revenue through partners.

  • Establishing strong relationships and complete understanding of the Partners assigned and proactively support to drive more business.

  • Complete understanding of Inference Solutions’ product set and the competitive marketplace that exists for Inference Solutions.

  • An understanding of Partners Success Management and how to adapt to daily activity.

  • Demonstrated ability to interact daily with Partners at all organizational levels.

  • Excellent communication skills and strong work ethic; a self-motivated team player.

Responsibilities

  • Desire to build and optimize Partners relationships daily while driving Partners satisfaction.

  • A Main point of contact for the Partners account base

  • Day to Day management of Partners in the region and complete awareness daily of the top Partners activity.

  • Accurately forecast Sales & Revenue expectations reflecting Partner growth.

  • Provide timely, detailed and accurate reporting to management team.

  • Champion Partners needs/concerns from the account base to the Director of Account Management and across the internal departments.

  • Strong in Salesforce, Excel, PowerPoint, Outlook and understanding of Partners Success (CSM).

  • Other duties as assigned

Education

  • Bachelor’s degree in related field highly preferred

Expertise & Experience

  • 5+ years of account management and sales experience, with focus on upselling and cross-selling services.

  • Strong experience preferred in the Telecommunications Industry with knowledge of IVR and Contact Center, Unified Communications, cloud-based communications for the Enterprise and Contact Center market.

  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Google Docs

  • Proficient in Partners relationship management (CRM) software; Prosperworks preferred

Competencies

  • Superior verbal and written communication skills

  • Willing and able to accommodate travel when needed

  • Astute interpersonal relationship management

  • Positive, professional attitude

  • Quality- and Partners-service driven to consistently delight Partners

  • Strong initiative, self-motivated, proactive, and resourceful

  • Utilizes strong organizational and prioritization skills

  • Team player who is willing to go above and beyond to help others

Contact us at careers@inferencesolutions.com

Full-Stack Software Engineer (Melbourne, Australia)

Inference Solutions provides class leading Partners self-service, interaction automation and handling over telephone, text and web channels for enterprises.

Our services are used globally by hundreds of enterprises from points of presence in North America, Australia, and the United Kingdom.

Inference provides telecommunications service providers with an essential component of their unified communications strategy.  Dozens of service providers spanning tier one, two and three package Inference Solutions in their business communication service offering.  Inference solutions provide full transaction automation, agent and staff assistance and high-volume interactions handling.

Self-service business IVR functions that are yours to build on, integrate, and control.  Born in the cloud and rooted in carrier quality, Inference Solutions has been a leading provider of Voice Services since 2005.

Today as a Cloud based Voice Response Company, we help Service Providers unleash the power of the cloud by supporting a wide range of needs.  We design and support best in class Voice solutions.

Opportunity to work in a funded start-up with a great culture. You will be working on challenging  projects that are state-of-the-art in a collaborative and fun environment.

Depending on your skills and experience, you will be working on activities ranging from designing future platform architecture, front-end/back-end development and new R&D prototypes.

Requirements

  • Brilliant coding and problem solving skills. Familiarity with PHP/Laravel is an added advantage.

  • Familiarity with agile and test driven development.

  • Clear and effective communication skills.

  • Ability to work independently and in a team.

Contact us at careers@inferencesolutions.com

Presales Engineer (North America)

If you are a hands-on technologist that likes engaging with customers and solving real world problems then Inference is looking for you!

When it comes to presales, Inference's unofficial mantra is 'All demo, all the time', so you will need to be comfortable demonstrating our products at a very detailed level.

At Inference we routinely build applications in under an hour, face-to-face with the customer. You will become an expert in the full Inference portfolio, from Studio to QforMe and Inference React.

To be successful in this role you need to:

  • Be great at presenting and distilling complex problems down into simple terms.

  • Be able to write and prepare customer documentation.

  • Have a good awareness of the technologies involved - which will include premise based platforms like Avaya and Genesys as well as Carrier environments and protocols (e.g. SIP and RTP).

Experience with IVR is desirable as is experience with call center environments and related technologies.

We are open to candidates from all levels of experience.

Contact us at careers@inferencesolutions.com