Always on. In the cloud.
Let your people focus on what they do best and our virtual agents will do the rest.
Inference’s software-as-a-service offering is used globally by Government, Fortune 500 and small businesses. Our customers trust Inference virtual agents to automate transactions, support live agents and handle millions of conversations across phone, text and web.
Our partners use Inference together with their own carriage and other services to help their clients where they make money and solve problems for their own customers. Inference Virtual agents work 24x7 and can be introduced without professional services for an immediate return on investment.
They'll do anything. Virtually.
Virtual agents have a wide variety of skills including speech recognition, natural language processing, text-to-speech, voice biometrics, transcription and API integration. They’re always working and always learning new skills.
Our agents can work on tasks across different channels. They can perform back office functions as well react to changes in your business in real-time. They’re security conscious. Fully PCI compliant. Fully HIPAA compliant. Pre-built integrations into BroadSoft CTI (XSI) means they're even aware of the calls they're not handling. Ready integration with Cisco Unified Communications Manager and other IP-PBXs make this more than just a BroadSoft solution.
Design with Studio.
Studio is the complete browser-based drag & drop environment for designing and managing tasks for your virtual agents.
Using Studio you can design virtual agents to:
Autonomously handle routine transactions, allowing your personnel to focus on higher priorities
Provide assistance to your human agents, before, during and after customer interactions
Handle high volume interactions with advanced decision automation
Inference Solutions is a global leader in customer engagement and self-service solutions. Our cloud service is available in North America, Australia, New Zealand and the UK. Used by small businesses through to Tier 1 Carriers and Government organizations. Sold by over 30 partners worldwide and the Cisco/BroadSoft Hosted IVR Partner for CC-One. Our DNA is in applied research in artificial intelligence systems for natural language processing.
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