We Help Service Providers Bring AI-Powered Self-Service To Market. Virtually.

Our Virtual Agents are uniquely designed to be resold by telecommunications carriers as well as UC and Contact Center software providers.

 
 
 
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Why Resell Intelligent Virtual Agents?

Gartner has revealed that 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than 2% in 2017.
— Gartner 2018

The Market for Virtual Agents is Huge & Growing

Think about it. There are about 20 million contact center agents out there handing billions of transactions.  They also consume billions of dollars of contact center software and services each year. That market is also growing at over 20% per year. As more of those transactions transition to Virtual Agents, an enormous market is being created.  

Virtual Agents Sell

Virtual Agents provide an attractive opportunity to offer new product lines that drive new streams of revenue

 They help you sign new customers who need advanced self-service or IVR capabilities.

They help you sell more services to existing customers.

They help you sell more UC and Contact Center seats.

Virtual Agents Provide Value to Your Customers

One of the key initiatives on every service managers agenda is how to more effectively use self-service to reduce costs while maintaining or improving customer satisfaction.  Virtual Agents will help your customers do just that.

Virtual Agents Are Sticky

Virtual Agent applications offer mission critical capabilities to your customers. They become trusted and valued members of their service teams. Once deployed, service organizations focus on how to use more not less of their services. 

 

Trusted by Telecommunications Carriers Around the World

Here are a few of our partners

 
 
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Our mission is to help service providers like you:

  • Bring the most advanced real-time service solutions to market quickly and easily

  • Retain your most demanding customers by meeting complex technology requirements

  •  Pull through more core network sales by meeting prospects’ needs for advanced IVR/IVA and real-time customer service

  • Demonstrate the future of AI-powered self-service to your customers

 
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Sell an Agent Class that will Delight your Customers

As a service provider, you get to select the exact set of skills your Virtual Agents will have.  We give you the ability to package, price and deploy services with a level of granularity that is highly unique.  You can also use our platform to configure multiple products and deliver them at multiple price points.

Virtual Agents can be configured with very basic skills - the most basic agent might simply answer the phone, ask the caller if she wants to maintain her place in queue and schedule a callback. An advanced agent might have the skills to understand human speech in multiple languages, determine intent using natural language processing, process PCI-complaint payments and respond in multiple languages over the phone, via chat or SMS. 

Here are a few examples of the most popular Agent Classes: 

Basic Agent Class

  • Basic Touch Tone IVR

  • Basic Chatbot

  • Remote Data Connectivity

Standard Agent Class

  • Basic Agent +

  • Speech-enabled IVR

  • Text-to-Speech

  • Dialer

  • Workflows

Natural Language Agent Class

  • Standard Agent +

  • Google Dialogflow NLP

  • Google Wavenet Text-to-Speech

  • Sentiment Analysis

How Virtual Agents Can Help Telecoms

Callan Schebella, CEO of Inference Solutions presenting Intelligent Virtual Agents to the Telecom Council of Silicon Valley.


 

Natural Language Processing

With the release of Studio 6.0, you are now able to bring a new, NLP class of service to market. You can still offer existing classes of service that use touch tone or speech-enabled IVR to have “directed dialogs” with callers. But you can now offer a new class of service that enables your customers to offer a radically improved level of service to their callers.  NLP will:

  • Give you a competitive advantage - By bringing a Natural Language offering to market you will be able to demonstrate thought leadership and innovation to your customers.

  • Help you open up a new line of business -By offering a new class of service based on natural language, you can monetize a new product offering.

  • Help you sell into the enterprise - Advanced self-service and natural language are becoming requirements for mid-market and enterprise UC and Contact Center deals.

  • Help you meet the needs of key verticals - Many kinds of self-service applications are difficult to deploy using traditional IVR menus. 

 
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Natural Language Solution Guide

With the release of Studio 6.0, you can bring a new, NLP class of service to market. You can still offer existing classes of service that use touch tone or speech-enabled IVR to have “directed dialogs” with callers. But you can now offer a new class of service that enables your customers to offer a radically improved user experience to their callers.

 

Schedule a Demo Now

You can book a personal demonstration at a time that suits you to understand more. If you'd rather more technical information, you may want to head over to our Resource Center.