Natural language processing makes it easier for your customers to get support through your automated system because the complexity of the interaction can be dramatically simplified. It also increases the percentage of inquiries that can be automated helpingyou reduce costs. NLP lets you eliminate complex IVR menus and go beyond speech-enabled, directed dialog systems. Our Virtual Agents help you to embrace NLP by packaging and integrating the most advanced technologies from companies like Google and IBM into Inference Studio.

Natural Language for Service Providers

With the release of Studio 6.0, you can bring a new, NLP class of service to market. You can still offer existing classes of service that use touch tone or speech-enabled IVR to have “directed dialogs” with callers. But you can now offer a new class of service that enables your customers to offer a radically improved user experience to their callers.

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