Sales Engineer (western US)

Job Summary:

The Sales Engineer position is a pre-sales technical resource who is dedicated to supporting our field sales team.  This position is ideally located in the Western US.  We require experience in Advanced IVR, Speech Recognition, Chatbots and API’s.  We’re very interested in experience with NLP, AI, SIP, WebRTC, Voice XML as an added benefit.  The SE role requires deep technical skills in these areas, and supports our sales efforts by performing presentations, demo’s, training, troubleshooting, as well as identifying customer requirements, technical solution designs and implementation proposals in support of the sales process.


You will be involved in the technical discovery process to identify customer needs, relevant integration points, technical risks, challenges, and detailed solution requirements.

Develop initial pricing components, ROI/Business Case assist where needed on, RFP's, Proposals and SOW's.

Gather and document requirements: Technical, Security, Compliance, etc.

Demonstrate the proposed solution, including ability to create customer demo's, provide training and some troubleshooting.

Understand our competitor’s product offerings, tools and technical features.

Lead technical workshops and deep dive meetings with prospects on topics such as solution architecture, integration requirements, security, performance, and the technical capabilities, components, and benefits of our solution.

Perform solution sizing for hardware/software elements of the solution.

Support customer technical evaluations/POCs of Inference solutions, including requesting additional resources from PS or Product as needed via the internal support process.

Maintain a close partnership with the Product and PS resources in order to communicate updates and recommend changes in products and process to improve the overall process.

Maintain a deep and ongoing understanding of our technology, including the user interface, integration methods, business rules, and limitations of the technology.

Be a customer advocate to our development organizations (PS, Engineering, Product) ensuring product roadmaps accurately reflect customer needs and market directions.

Become a trusted advisor to engineering, product, and other technical teams within our partner & prospects.

Be a source for general industry/domain knowledge in their space for field sales teams, including technical details of competitive offerings and emerging technology trends and standards. 


Required Skills:

·     Advanced IVR, Speech Recognition, Chatbots and API’s

·     Significant experience in architecting or implementing technology and solutions

·     Presales customer facing experience in a software or system integrator company

·     Familiarity with the Sales Engineering process in a software company

·     Comfortable in making presentations and speaking to an audience

·     Native/near Native English written and spoken communication skills

·     Willingness to travel as needed

Preferred Skills:

·     NLP, AI, SIP, WebRTC, Voice XML

·     Spoken language systems

·     Contact Center and Agent Desktop technologies

·     Conversational User Interface Design


MS or BS in Engineering, Computer Science, or related Technical Degree


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