Inference QforMe provides callers with the option to request a call back from the next available agent instead of waiting in the queue.
How does it work?
When the expected wait time exceeds a specified threshold, the caller is given the option to request a call back.
The application confirms the telephone number for the return call based on the caller ID. If caller ID is unavailable, Inference QforMe prompts the caller to enter the preferred contact number using their telephone keypad.
The system holds the caller’s place in the queue until answered by an agent, who is prompted to call the customer back.
QForMe is a useful addon to Inference Studio as it:
- Reduces the likelihood of call abandonment.
- Is easy to implement, manage and customize.
- Reduces network costs by minimizing the number of idle calls.