Filter and respond to virtually any event in your BroadWorks enabled enterprise with Inference React; a fully hosted framework for BroadWorks service providers and their customers. It’s extremely flexible and massively scalable.
How does it work?
Inference React is entirely API driven. Using APIs you can create persistent XSI subscriptions that are filtered in real time, and trigger reactions on the network. Reactions may be in the form of XSI actions, external web services, or both.
An example of how Inference React might be used is to monitor a call queue and listen for when the maximum wait threshold has been reached. A reaction might then be triggered to direct calls to a different queue using XSI actions.
What’s under the hood?
Inference React is underpinned by the Inference Studio private cloud platform. Using Studio provides you with the ultimate in flexibility and scalability—any aspect of the interaction can be modified at the click of a button.
Inference React is most effective when paired with the full power of Inference Studio. The potential for what can be achieved is enormous— everything from the initiation of call recording and predictive dialing to driving call center wall boards and analytics.