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Studio 6.0 now offers support for conversational speech recognition and natural language processing. It provides support for the most recent advances in cloud-based speech services from booth Google Cloud and IBM Watson. Key enhancements included in the release are:
Real-Time Content Streaming now greatly enhances the over-the-phone customer experience, removing the “awkward pauses” and misunderstanding synonymous with traditional speech recognition.
Multi-lingual Virtual Agents - we now support more than 120 languages.
Agents with Personalized Voices - Studio 6.0 now includes support for speech-synthesis markup language (SSML) which allows fine grained customization of pronunciation and emotion support.
Virtual Agents with New Skills - including ‘number insights’ to allow the agent to determine if they are talking to a mobile or fixed line caller as well as ‘tone analysis’ to gauge the emotion of callers.
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