Guide to Virtual Agents for Cisco UCCE

Are you using Cisco’s Unified Contact Center Enterprise to power your contact center? Do you use Cisco’s Unified Customer Voice Portal or another on-premise IVR to power self-service? Are you looking for ways to keep your contact center on pace with the latest advances in contact center AI? If so, we have a new solution that will help you transform your existing IVR into a self-service solution based on the most advanced conversational AI technologies.

Our AI-powered intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents, freeing  your live agents to provide value where they’re most needed.  

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Find out why so many Cisco Service Providers use Inference to offer Intelligent Virtual Agents for sales, service and support!