Ask your CMO or your CRO whether customer success is key to thriving in this digital era. Then ask them how artificial intelligence is going to redefine how customers can achieve success.

Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement. Eighty-four percent of respondent companies indicated they were investing in customer experience technologies in 2018. A quarter expect to have virtual chatbot technologies deployed by 2020. Overall, thirty percent expect by the same year to be using AI technologies to augment at least one of their primary sales processes.

Read the paper to learn:

  • What Conversation AI is.

  • How it will help improve customer care.

  • How to implement it today.

The terminology surrounding Virtual Agents can be confusing and it’s often challenging for an organization to understand exactly what can be accomplished today. Buyers also need a framework to help them decide which functionality should be implemented in order to meet their most pressing business needs.

This buyers guide is designed to walk you through this confusing landscape. It will help you understand what a Virtual Agent is and how it can improve your business today. Read on to get the scoop on what your options are for VA’s and to get a solid framework for making a purchase decision.


The most sophisticated self-service is provided by a relatively new IT sector called Intelligent Virtual Agents (IVAs). The question is not whether you are ready to migrate from your existing self-service solutions to IVA- supported voice and digital self-service, but how quickly you can effectively adopt the new generation of IA-enabled self-service technology. Read this white paper to see where your organization currently stands in its self-service maturity evolution and the steps needed to make the transition to IVA successful.