Who Are We?

Inference Solutions is a leader in the development of award winning, voice automation applications. What sets us apart is our core technology, which is the result of many years research into the field of machine learning and artificial intelligence. It is now simpler than ever to automate calls that organisations would otherwise need people to handle, in turn saving them money and enabling new functionality.


With the release of Inference Studio, you are now able to manage all of your customer’s IVR calls from a single point. A simple web interface enables users to develop the IVR call flows with ease, making Inference Studio a true multi tenanted service creation environment.


Our applications can be standalone or used in combination to provide an end-to-end solution, and available to customers as either hosted or premise based. We offer a range of packaged self-service applications that compliment and enhance Unified Communications and Call Centre offerings for Service Providers. Our self-service solutions are proven to be faster and less expensive to deploy, whilst providing higher quality customer outcomes than previously possible. 


Latest News

New Hosted Communications Online Marketplace

October 17, 2013 - IntelePeer has unveiled  ‘Fluent  Marketplace’.  Inference Solutions is a proud partner, bringing voice applications to the Hosted Communications Marketplace.


Lumos Networks Deploys BroadSoft Call Center Xpress

September 5, 2013 - "Virtual call centre infrastructure delivers enhanced capabilities and scalability". Made possible with ‘Inference Solutions’ providing advanced Interactive Voice Response (IVR) technology.


Inference proud sponsor of 'Broadsoft Connections 2013'

September 4, 2013 - Inference Solutions is proud to announce our Sponsorship again this year of Broadsoft’s Annual Executive User’s Conference Go Beyond’ Broadsoft Connections 2013.

We will be releasing v3.0 of our flagship product Inference Studio plus a number of new enhancements to the Broadsoft Call Centre product suite. We will have live demonstrations, be exhibiting on the showcase floor and powering a number of apps on behalf of Broadsoft for the conference delegate’s use.


Inference Solutions IVR builder Integrates with BroadSoft BroadWorks.

October 25, 2012 - Inference Solutions has announced the release of Studio 2.0, its no code IVR builder environment which integrates natively with BroadSoft’s BroadWorks platform.


Broadcore announces partnership with Inference Solutions

Los Angeles, CA (PRWEB) October 23, 2012 - Broadcore today announced a partnership with specialist IVR and speech recognition service provider Inference Solutions. 


BroadSoft announces Call Center Xpress incorporating Inference voice enabled IVR

GAITHERSBURG, MD, October 16, 2012 – BroadSoft, Inc. (NASDAQ: BSFT) today announced Call Center Xpress - a bundled call center solution that enables telecommunications service providers to deliver a feature-rich, end-to-end and fully scalable hosted call center solution to enterprise customers.





What is Speech Recognition

Speech recognition is technology that can recognise human speech and use it as input for applications that automate tasks and transactions. This technology is used by Inference to develop client solutions such as: voice activated dialing, call routing, voice-activated search, form filling, database queries, surveys, bookings, location based services and a host of other functions.

5 Reasons to choose Inference's superior speech recognition solutions


Inference has been benchmarked at taking about one tenth the time to design and deploy a natural language speech solution, as it takes using traditional approaches.


Because Inference uses next generation technology to develop and maintain natural language speech solutions, we are able to offer the market sophisticated solutions at a lower price point than previously thought possible.


Inference’s next generation grammatical inference engine uses artifical intelligence to generate quality speech recognition systems that provide callers with the best possible customer service experience.


All Inference solutions are automatically deployed with both a speech recognition component and a web component.

Market Intelligence

Inference systems are designed to automatically capture all aspects of interactions between the caller and the speech system.