NoJitter - How to Choose the Right Type of Virtual Agent

After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s guide for virtual agents. Having spent the last three years working on automated self-service applications, I was thrilled to undertake the project. I've seen first-hand how intelligent virtual agents can provide businesses with tremendous value and are poised for growing market adoption.

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Richard Dumas
Inference CEO on the Evolution and Future of IVR

In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of IVR – where it’s been, where it’s going, and how the cloud plays an essential role in this evolution. He also talks about how the integration with apps and event-driven workflows, as well as AI and machine learning, will change the way we think of IVR.

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Richard Dumas
Inference Solutions Adds SMS Channel Support

Inference Solutions has announced new SMS channel support for its Inference Studio platform. This adds a new way for customers to get the service they need in a manner that suits their needs, and further increases Inference’s end-to-end multichannel support.

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Richard Dumas
Inference Solutions and the Value-Add Opportunity for Carriers to Provide PCI Compliance to Business Customers

This sense of urgency means one of two things, and probably both. The business has either had a security breach involving credit card fraud, or they have just been hit with non-compliance penalties. While it’s not known how often these things actually happen, what we do know is that businesses don’t want to talk about it, and the associated costs are usually buried where nobody will find them.

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Richard Dumas
Why Cloud Architecture Matters for Multi-location Businesses

I recently had the opportunity to speak with Callan Schebella, CEO of Inference Solutions. Inference Solutions started as spinoff from Telstra Research Laboratories in Australia, which is one of the world’s largest carriers. Inference delivers cloud-based IVR and call handling solutions for carriers and service providers.

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Richard Dumas