Always on. In the cloud.
Let your people focus on what they do best and our virtual agents will do the rest.
Inference’s software-as-a-service offering is used globally by Government, Fortune 500 and small businesses. Our customers trust Inference virtual agents to automate transactions, support live agents and handle millions of conversations across phone, text and web.
Virtual agents work 24x7 and can be introduced without professional services for an immediate return on investment.
They'll do anything. Virtually.
Virtual agents have a wide variety of skills including speech recognition, natural language processing, text-to-speech, voice biometrics, transcription and API integration. They’re always working and always learning new skills.
Your agents can work on tasks across different channels. They can perform back office functions as well react to changes in your business in real-time. They’re security conscious. Fully PCI compliant. Fully HIPAA compliant.
Design with Studio.
Studio is the complete browser-based drag & drop environment for designing and managing tasks for your virtual agents.
Using Studio you can design virtual agents to:
Autonomously handle routine transactions, allowing your personnel to focus on higher priorities
Provide assistance to your human agents, before, during and after customer interactions
Handle high volume interactions with advanced decision automation
Get two free agents now
We'll provide you two free agents for two weeks to let you get started automating customer interactions. Otherwise, book a personal demonstration at a time that suits you to understand more. If you'd rather more technical information, you may want to head over to our Resource Center.
What to learn more about Intelligent Virtual Agents and AI-Powered Customer Service? Check out our recommended reading.
Gartner has already done these surveys, and its findings are that artificial intelligence (AI) technologies are poised to dramatically raise the table stakes for customer engagement.
How to AI-Enable IVR for the Contact Center
While preparing for my upcoming Enterprise Connect 2019 session, I happened upon a small innovative company called Inference Solutions. I was intrigued because some well-known brands use Inference technology.
Inference Solutions is a global leader in customer engagement and self-service solutions. Our cloud service is available in North America, Australia, New Zealand and the UK. Used by small businesses through to Tier 1 Carriers and Government organizations. Our DNA is in applied research in artificial intelligence systems for natural language processing.