We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at firstname.lastname@example.org.
What Information Does Inference Collect?
Information You Provide to Us.
We receive and store any information that you provide to us. For example, through the registration process and/or through your account settings, making calls, requests for support through customer care, and otherwise using the Services, we may collect Personal Information such as your name, email address, location, phone number, payment information, and third-party account credentials (for example, your username for Google or other third party sites). Certain information may be required to register with us or to take advantage of some of our features.
In connection with your use of the Services, we may also collect information created or provided by you, or that we otherwise receive, in connection therewith that allows us to handle your communications as your desire, for instance information uploaded to Studio data tables, or responses to APIs or web service requests.
Information Collected Automatically by our Service
In the process of delivering your Service, we may collect information about you and end-users you use the service to communicate with. For example, your Tasks may enable end-users to make or receive calls or messages, connect to a third-party service and record speech through the Services. We will collect and maintain and store both conversation related data (e.g. phone numbers, durations) as well as conversational data (e.g. text messages, DTMF, or recorded speech) and use of third party services (e.g. transaction logs and confirmations), all of which may include Personal Information.
Information from our Service Providers
Our service providers and other third parties may also provide us with personal information about our customers, end users and others. For example, we may receive Personal Information and other information from our service providers, customers, message senders, mobile network operators, uploaded data, and databases with information relevant to mobile, landline, or telephone numbers submitted to our Services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers’ validity, type (e.g., mobile, landline, etc.), corresponding device status (e.g. whether or not it is currently available for messaging), roaming status, carrier, country of location, and whether or not the number has been ported.
Information Collected via our Website
How Else Does Inference Use that Information
Communication with you
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference at http://info.inferencesolutions.com/Unsubscribe.html.
Improving our Service
Inference may use your data in aggregate to create algorithms and programs (“Tools”) that help us improve services and spot problem services. We use these Tools to improve our services and find Tasks that violate our Acceptable Use Policy or laws. For example, we study usage data to understand the use made of our service and create better experiences for end-users, customers and partners. Similarly, we may share your data with third parties involved in the delivery of our service for the same purpose.
Will Inference Share Any Of The Personal Information It Receives?
Information That Is No Longer Personally Identifiable
Mobile Networks, Aggregators And Other Referenced Businesses
Agents, Consultants, Service Providers, Affiliated Companies, And Similar Third Parties.
We employ or connect to other services, companies, and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, data storage services, marketing services, database management services, and payment processing companies to receive and process your financial transactions for us. In addition, because we are a global company, by submitting information on our Site or otherwise using our Services, Personal Information that we process and collect may be transferred between companies, business units and employees affiliated with us and you hereby explicitly consent to trans-border transmission of such information. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Regardless of what country you reside or supply information from, you authorize us to use, process and store your information in the United States and any other country where we operate, which may have different rules, regulations and protections regarding privacy than those in your jurisdiction.
User Profiles And Public Forum Submissions.
Certain user profile information, including name, location, and any text or other content that such user has submitted to a public forum on the Services, may be displayed to other users to facilitate user interaction within the Services or address your request for our services. Please remember that any Personal Information or other content you submit to any public forum features on our Site, (e.g. on discussion boards, blog comments, chat areas, etc.) becomes publicly available, and can be collected and used by anyone. Your user name may also be displayed to other users in connection with the foregoing.
We may choose to buy or sell assets, and may share and/or transfer service provider, customer and other user information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, merged, reorganized, or if we discontinue business, enter bankruptcy, or go through some other change of control or similar event, you acknowledge and explicitly consent that Personal Information could be one of the assets transferred to or acquired by a third party.
Protection Of Inference And Others.
Notwithstanding anything to the contrary, we reserve the right to access, read, preserve, and disclose any information that we believe is reasonably necessary to comply with law, legal obligations, regulations, law enforcement, governmental and other legal requests, or court order; enforce or apply our Terms of Service and other agreements; address fraud, security or technical issues; or protect the rights, property, or safety of Inference, our employees, our users, or others.
Is Personal Information About Me secure?
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Security of card holder data
Inference is responsible for the security of any cardholder data that may be handled by its Services as a result of using the “Payment Process” node functionality within Studio. This is in accordance with PCI DSS requirements. Inference does not support the storage of credit card information within its Services.
Security of patient health information.
Inference is responsible for the security of any patient health information that is handled by its Services as a result of using an HIPAA compliant task that is created strictly in accordance with the procedures documented by Inference. Inference does not support the storage of sensitive patient health information within its Services. In the event of any suspected data breach, we will notify our service provider and customer as soon as possible but no later than 60 days following the discovery of a breach in accordance with the HIPAA breach notification rule.
What Personal Information Can I Access?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us
- user name and password
- organization name
- email address
- telephone number(s)
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at privacy@InferenceSolutions.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@Inference.com or General Counsel, Inference Solutions Pty., 2 Embarcadero 8th Floor, San Francisco, CA 94111.
What Choices Do I Have?
Our customers can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
What If I have Questions About This policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to privacy@Inferencesolutions.com, and we will try to resolve your concerns.