Deploying Intelligent Virtual Agents across chat and messaging channels can help you increase service availability and expand your business. In fact, Gartner estimates that by 2022, 70% of customer interactions will involve emerging technologies such as chatbots and mobile messaging.
Join this session to learn how bringing natural language capabilities to web chat and WhatsApp messaging can help you ramp up self-service support with rich media − including images, PDF attachments and video files − and resolve even the most complex customer queries. We’ll cover:
WhatsApp and messaging usage trends
Use cases that demonstrate the power of messaging
Information about Inference’s new omni-channel virtual agents - and how to rapidly deploy them
Presenter: Cliff Haas, Director of Messaging Sales and Strategy, Inference Solutions