Latest and greatest news about Inference Solutions
SAN FRANCISCO, CA – (April 24, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).
SAN FRANCISCO, CA – (March 21, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that TMC, a global, integrated media company, has named Inference Studio 6.0as a recipient of a 2019 INTERNET TELEPHONY Product of the Year Award.
DALLAS — March 18, 2019 — Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.
Masergy has partnered with Inference to develop the solution. “We’re excited to partner with Masergy as they continue to provide the industry’s best experience to their customers,” said Callan Schebella, CEO, Inference.
SAN FRANCISCO, CA – (March 12, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.
SAN FRANCISCO, CA – (March 6, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that industry veteran Paul Weber has joined its board of directors.
SAN FRANCISCO, CA – (February 27, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that Inference Studio 6.0 earneda Gold Stevie® Award for best new version of an IVR Solution at the annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV.
MATTOON, Ill., Feb 20, 2019 (GLOBE NEWSWIRE via COMTEX) -- MATTOON, Ill., Feb. 20, 2019 (GLOBE NEWSWIRE) -- Consolidated CommunicationsCNSL, -1.15% a leading broadband and business communications provider, today announced it has added a virtual intelligent agent application to its robust portfolio of products and services that improve and enhance how businesses communicate.
Today, Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the voice channel, the type of natural language conversational experience that consumers have come to expect in the era of Google Home, Alexa or Siri. These experiences are now possible for business at any scale.
Media coverage of Inference.
Things to keep in mind as your enterprise looks to leverage artificial intelligence capabilities in the contact center
Virtual intelligent agent applications are one way in which businesses can enhance their customer communications. In partnership with Inference Solutions, Consolidated Communications, a leading business and broadband communications provider, is now offering a virtual agent solution to its customers.
After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s guide for virtual agents. Having spent the last three years working on automated self-service applications, I was thrilled to undertake the project. I've seen first-hand how intelligent virtual agents can provide businesses with tremendous value and are poised for growing market adoption.
While preparing for my upcoming Enterprise Connect 2019 session, I happened upon a small innovative company called Inference Solutions. I was intrigued because some well-known brands use Inference technology.
A look at why businesses are adopting natural language for customer self-service at such a rapid pace
In this Executive Insights interview, Blair Pleasant speaks with Callan Schebella, CEO of Inference Solutions. Schebella discusses the Evolution of IVR – where it’s been, where it’s going, and how the cloud plays an essential role in this evolution. He also talks about how the integration with apps and event-driven workflows, as well as AI and machine learning, will change the way we think of IVR.
Inference Solutions has announced new SMS channel support for its Inference Studio platform. This adds a new way for customers to get the service they need in a manner that suits their needs, and further increases Inference’s end-to-end multichannel support.
This sense of urgency means one of two things, and probably both. The business has either had a security breach involving credit card fraud, or they have just been hit with non-compliance penalties. While it’s not known how often these things actually happen, what we do know is that businesses don’t want to talk about it, and the associated costs are usually buried where nobody will find them.
I recently had the opportunity to speak with Callan Schebella, CEO of Inference Solutions. Inference Solutions started as spinoff from Telstra Research Laboratories in Australia, which is one of the world’s largest carriers. Inference delivers cloud-based IVR and call handling solutions for carriers and service providers.