Latest and greatest news about Inference Solutions
SAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. A key part of this initiative is implementation of an automated call-steering application that uses natural language processing to efficiently route customer inquiries either to the central contact center or to the caller’s neighborhood store.
SAN FRANCISCO, CA – (July 10, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced that its platform now enables virtual agents to provide customer care over the popular WhatsApp messaging application. VentureBeat selected Inference to demonstrate its new WhatsApp integration at Transform 2019 at today’s Innovation Showcase, during which Inference CEO Callan Schebella will give attendees an early look at the company’s forthcoming Studio 6.2 release.
Saicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers.
Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to couple services with its hosted PBX that are not natively provided or usually expected from a cloud-hosted PBX.
DENVER, June 17, 2019 (GLOBE NEWSWIRE) -- RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels. This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.
SAN FRANCISCO, CA – (May 23, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agentsfor sales and service organizations, today announced its inclusion in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report. The report identifies Inference Solutions as the intelligent virtual agent (IVA) market share leader, based on number of customers, with 15.8% share of the global market.
SAN FRANCISCO, CA – (April 24, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced global availability of Inference Studio’s latest version, which makes it easier for telecommunications carriers, contact center software providers and enterprises of all sizes to harness the power of Google’s Contact Center AI (CCAI).
SAN FRANCISCO, CA – (March 21, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that TMC, a global, integrated media company, has named Inference Studio 6.0as a recipient of a 2019 INTERNET TELEPHONY Product of the Year Award.
DALLAS — March 18, 2019 — Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced today the launch of a new Artificial Intelligence (AI)-powered virtual agent. Masergy Intelligent Virtual Agent powers virtual assistant and chatbot features for Masergy Global UCaaS solutions. It also serves as the queueing agent for Masergy Cloud Contact Center.
Masergy has partnered with Inference to develop the solution. “We’re excited to partner with Masergy as they continue to provide the industry’s best experience to their customers,” said Callan Schebella, CEO, Inference.
SAN FRANCISCO, CA – (March 12, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.
SAN FRANCISCO, CA – (March 6, 2019) – Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, today announced that industry veteran Paul Weber has joined its board of directors.
Media coverage of Inference.
San Francisco-based Inference Solutions, which develops virtual agents for sales and service organizations, today announced that it has partnered with Pizza Hut Australia to deploy a call-steering solution to the pizza chain’s support line. Now, customers who dial in will have their call intelligently routed to either a contact center representative or a nearby Pizza Hut store location.
When customers call Pizza Hut Australia’s national number, they’re presented with the choice of requesting a pickup, placing a delivery order, or asking a question. Inference Solutions’ system then collects the caller’s address to connect them with the nearest restaurant or provide other details.
AI-powered virtual agent developer Inference Solutions is expanding its customer care platform to WhatsApp. Customers will be able to build a responsive conversational interface over the messaging app. The company announced the news this morning at VentureBeat Transform 2019 while demonstrating the new Studio 6.2 release.
Demand for AI-based solutions that automate processes and assist human workers is skyrocketing — and for good reason. AI is poised to drive enormous economic value to the businesses that are able to effectively implement it. Realizing this, businesses are jockeying for a “first mover advantage” as they compete to be the first to leverage its’ economic potential.
Speech is emerging as the preferred platform for phone-based self-service applications. Although speech-enabled self-service solutions for customer care have been around for years, they’ve fallen short of mass adoption because, until now, they’ve been too costly and complex to deploy for all but the largest call centers. However, recent advances in conversational AI are removing those barriers to adoption. That, coupled with changing consumer behavior, is causing speech to become the preferred interface for self-service applications.
Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR functionality bundled in at no cost. In the past, this made contact center providers reluctant to promote self-service capabilities for fear of cannibalizing the sale of live agent seats (the fewer live agents needed, the fewer live agent seats sold). However, this has started to change.
Things to keep in mind as your enterprise looks to leverage artificial intelligence capabilities in the contact center
Virtual intelligent agent applications are one way in which businesses can enhance their customer communications. In partnership with Inference Solutions, Consolidated Communications, a leading business and broadband communications provider, is now offering a virtual agent solution to its customers.
After more than 10 years of working with contact center and customer service software solutions, I recently started a new career as a consultant. One of my first projects was to develop a buyer’s guide for virtual agents. Having spent the last three years working on automated self-service applications, I was thrilled to undertake the project. I've seen first-hand how intelligent virtual agents can provide businesses with tremendous value and are poised for growing market adoption.
While preparing for my upcoming Enterprise Connect 2019 session, I happened upon a small innovative company called Inference Solutions. I was intrigued because some well-known brands use Inference technology.
A look at why businesses are adopting natural language for customer self-service at such a rapid pace