Agent Task Library

How do you tell your agents what to do? To get you started we provide a comprehensive task library. You can pick from the library and get your agents working immediately. You can modify tasks as much as you like to make sure they fit perfectly with your business.

You can copy and share your tasks with others in your organization in just a few clicks.

Here are some example tasks:

 
 
  Biometric Enrolment   Enrols the callers voice print against their (4 digit) employee / customer identifier in a way that then supports later verification using the Inference Biometrics Verification task.

Biometric Enrolment

Enrols the callers voice print against their (4 digit) employee / customer identifier in a way that then supports later verification using the Inference Biometrics Verification task.

  Appointment Maker   For any business built around professional services, management of appointments can be a burden. Free up your staff and offer your clients a 24 x 7 hotline to schedule their own appointments. This task can be integrated easily with any existing calendaring system.

Appointment Maker

For any business built around professional services, management of appointments can be a burden. Free up your staff and offer your clients a 24 x 7 hotline to schedule their own appointments. This task can be integrated easily with any existing calendaring system.

  Collections    Get started with the Collections task to automate the process of following up outstanding accounts. Draw debtor details from a spreadsheet or, if you prefer, integrate the solution with your billing system. The easy and economical way to manage debtors.

Collections

Get started with the Collections task to automate the process of following up outstanding accounts. Draw debtor details from a spreadsheet or, if you prefer, integrate the solution with your billing system. The easy and economical way to manage debtors.

     Text QforMe Booking   Reduce customer frustration by minimizing the time spent on hold. Text QforMe Booking task provides customer with the option to request a callback from the next available agent instead of calling in and going through voice prompts.

 

Text QforMe Booking

Reduce customer frustration by minimizing the time spent on hold. Text QforMe Booking task provides customer with the option to request a callback from the next available agent instead of calling in and going through voice prompts.

 
 
  Zip Code Router   Promote a unified brand presence and deliver personalized local service using the Zip Code Router task. It’s quick and simple to update the app to direct calls based on a caller’s zip code. Enjoy the efficiency of centralization.

Zip Code Router

Promote a unified brand presence and deliver personalized local service using the Zip Code Router task. It’s quick and simple to update the app to direct calls based on a caller’s zip code. Enjoy the efficiency of centralization.

  Order Lookup   Provide customers with a 24 hour a day helpline to query order status. You don’t have to roster more agents to work around the clock; the Order Lookup task means you can quickly create and deploy a self-service system providing greater customer service at minimal cost.

Order Lookup

Provide customers with a 24 hour a day helpline to query order status. You don’t have to roster more agents to work around the clock; the Order Lookup task means you can quickly create and deploy a self-service system providing greater customer service at minimal cost.

  Smart Attendant   Recognize customers with a personalized interaction not a tree of menu options by referring to data you already have. The Smart Attendant task makes it easy to integrate speech recognition and custom text-to- speech prompts based on location, preferences and history.

Smart Attendant

Recognize customers with a personalized interaction not a tree of menu options by referring to data you already have. The Smart Attendant task makes it easy to integrate speech recognition and custom text-to- speech prompts based on location, preferences and history.

     Text Alert Sign Up   A quick and easy way for your customers to sign up to receive your important alerts. Paired with our Outage Notification or Snow Day Apps (SMS and Voice), this Sign Up task maintains a list of all your customers who want to receive important messages.

 

Text Alert Sign Up

A quick and easy way for your customers to sign up to receive your important alerts. Paired with our Outage Notification or Snow Day Apps (SMS and Voice), this Sign Up task maintains a list of all your customers who want to receive important messages.

 
 
     NPS Survey   Add an extra level of customer care with outbound surveys or present your employee satisfaction survey as a handy telephone poll. Multiple pre-built options mean endless flexibility and easy customization.

 

NPS Survey

Add an extra level of customer care with outbound surveys or present your employee satisfaction survey as a handy telephone poll. Multiple pre-built options mean endless flexibility and easy customization.

  Product Recall   Protect your brand acting swiftly if a product recall is required. Use the Product Recall task to set up campaigns to deal with a range of situations. Look up data or integrate with other systems to create a ‘ready-to-go’ response. The assurance provided reflects well on the business in difficult times.

Product Recall

Protect your brand acting swiftly if a product recall is required. Use the Product Recall task to set up campaigns to deal with a range of situations. Look up data or integrate with other systems to create a ‘ready-to-go’ response. The assurance provided reflects well on the business in difficult times.

     QforMe   The QforMe task makes it easy to set up a service that allows customers to receive a call back rather than waiting for service.

 

QforMe

The QforMe task makes it easy to set up a service that allows customers to receive a call back rather than waiting for service.

     Text Appointment Reminder   Sends an SMS appointment reminder and allows the receiver to confirm or ask for to reschedule the appointment.

 

Text Appointment Reminder

Sends an SMS appointment reminder and allows the receiver to confirm or ask for to reschedule the appointment.