Self-Service with a Human Touch: Announcing Inference Studio 6.0 with Conversational Speech Recognition and Natural Language Processing

Today, Inference is happy to announce the latest release of our Intelligent Virtual Agent platform, Inference Studio 6.0. With Studio 6.0 we are now able to bring to the voice channel, the type of natural language conversational experience that consumers have come to expect in the era of Google Home, Alexa or Siri. These experiences are now possible for business at any scale. 

Read More
Callan Schebellanlp
PCI payments with virtual agents

Taking payments from customers over the phone is often risky and always time consuming. Callers frequently find it off-putting as well, as they are unsure of the risk of subsequent fraud and the pain associated with charge backs and card cancellation.

Read More
webinarRoger Venning
Virtual agent solutions for service providers

As enterprises migrate from mature and highly integrated premise based solutions, service providers are challenged to provide comparable capability. Enterprises then want to realize more value through better call steering, full self-service automation of transactions, or more significant agent assistance. Finally, with customer expectations around artificial intelligence and modern natural language interfaces, the bar is even higher.

Read More
Agent assisted payments with Inference Card Payments for service providers

Many contact centres and branch front of house environments need to handle card payments from callers. Most worry about compliance risks and are seeking ways to become compliant. That worry is now something that their telecommunication service provider can assist with.

Becoming PCI-DSS compliant in the contact centre or branch front of house environment requires a complex set of controls that must be maintained through vigilance and ongoing staff training.

The alternative is to descope the contact centre and branch environments from the controls by avoiding the agents and representatives ever being aware of secure card holder data. This is where the telecommunications service provider can help.

Read More
Roger Venning