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Secure Agent Assisted Payments

Santosh Kulkarni, VP Product
Roger Venning, VP Customer Success

11 July, 2018 4:00 PM AEST (Australia)

Inference Virtual Agents offer Payment Card Industry Data Security Standards (PCI-DSS) compliant payment processing today.

In this webinar, you'll learn how Inference's new Secure Call Proxy now allows live-agent assisted payments in a PCI-DSS compliant way. Enterprises can leverage Inference's complete cloud platform to address business risks related to payment processing in their voice channel. Service providers can extend their carriage and contact center offering with smarter yet secure customer engagement solutions.

Inference Secure Call Proxy allows live agents handling customer interactions to engage a virtual agent to capture and authorising payment via credit or debit card.  During the transaction, the agent is deafened during capture of secure cardholder data, mitigating and business risks in your call center environment around credit card handling. Following the transaction, the caller is left in conversation with just the live agent.

Join our webinar to learn about the common problems of credit card handling in contact centers, understand the Inference solution for secure agent assisted payments, and hear a demonstration of caller and agent experience.